The Support Specialist performs corrective, preventative, application and installation services on all Nova BioProfile products.  You’ll be responsible for documenting and communicating all customer support actions in an accurate and timely manner.  Requires excellent customer skills and focus.  BS in engineering/science, or commensurate experience, with at least 3 years of experience in the biotechnology-manufacturing environment.

• Troubleshooting instrument hardware and software, often under demanding conditions
• Insightful and creative problem solving and excellent follow-through
• Work cohesively with sales, R&D and regional team