RELATIONSHIP MANAGER

At Asurint, we are deliberately innovative - both in the creation and delivery of our products and services, but also in our culture. We work hard and we play hard. And in that environment, there is no such thing as status quo. We define what "tomorrow" is for the employment screening industry, providing industry leading solutions and products, while creating a positive customer experience with every interaction.

Asurint is a growing company with incredible opportunities and tangible excitement from employees, customers, and shareholders. Our solutions are cutting edge and simplify all of the complexities related to screening issues. We are focused on maintaining and nurturing our environment of continual innovation.

The Relationship Manager must have outstanding multi-client relationship management skills and be able to collaborate with client to understand strategic business goals and align our solutions to achieve success.  The Relationship Manager will partner with multiple accounts and large revenue accounts (ex. $60K and up).   Although there is a sales component to this position, it is based on maintaining customer relationships. The position includes a bonus program designed around retaining key clients.  Must be able to work independently with minimum supervision and interact positively with internal and external customers, including peers and management

Principal Responsibilities & Duties:

·         Act as liaison with Customer Service, IT and Development regarding customer issues and projects.

·         Introduce and detail new products and product-enhancements to Senior Management for discussion, research and implementation.

·         Rotation among Relationship Managers to attend weekly sales meetings.

·         Build relationships with key accounts with introduction letter, calls, emails, gifts.

·         Monitor matrices on turnaround times, request volumes, product volumes, etc. Provide monthly reports on these items for Ops Report and quarterly to customer, as needed.

·         Provide monthly report detailing any changes in volume and related information (i.e., explanation of volume change, organizational issues, etc.).  These are to be incorporated into the monthly Ops report.

·         Communicate business or process-related issues in monthly report (i.e., organizational change, change in position of a decision-maker over background screening, new product/process suggestions by clients).

·         Research and track company information for key accounts, including financial, organizational, and business details (i.e., Google Alerts).

·         Train on-site, if needed, on new products and processes. 

·         Provide follow-up notes on training. 

·         The determination of who will provide training will be on a case by case basis and will involve the COO.

·         Make proactive contacts on a monthly basis.

·         Provide meeting and action items for all meetings.  Follow up on outstanding items and update with client.

·         Enact a Pre-implementation meeting and then a warm hand off meeting with Sales and the new Customer, as well as a post set-up and training meeting.

Requirements:

·         2-4 years related work experience (Customer Service or Key Account Management)

·         Previous training experience or related experience in a training environment, or equivalent combination of education and experience

·         Knowledge of legal system (courts) or previous background screening experience a plus; college degree a plus

·         Ability to manage $3-$5M in Key Account revenue

·         Ability to recognize up-sell opportunities for Sales Team or to up-sell clients on new products and services

·         Ability to work in a fast-paced environment with positive attitude

·         Excellent organizational, planning and time management skills

·         Demonstrated ability to project manage multiple, parallel projects

·         Ability to interpret data, processes and determine priorities based on changing company demands and customer situations

·         Proven presentation, facilitation and implementation skills

·         Comfortable communicating with all levels of management

·         Can-do attitude with problem solving skills

·         Ability to function independently in a multi-task environment, as well as part of a team

·         Excellent computer skills (Internet, Excel, Word, Power Point)

·         Excellent, proven ability to communicate both orally and in written form

Benefits:

Market competitive salary for comparable experience

Medical, Dental, Paid Time Off, Paid Holidays, 401(k)

Casual, self-directed work environment

Client retention bonus program

*We are an equal opportunity employer.

Company Profile

Intelligence by Design – Asurint

At Asurint, we are deliberately innovative – both in the creation and delivery of our products and services, but also in our culture. We work hard and we play hard. And in that environment, there is no such thing as status quo. We are currently defining “tomorrow” for the background screening industry - providing industry leading solutions and products, and creating a positive customer experience with every interaction.

We are a high-growth company with incredible opportunities and tangible excitement from employees, customers, and shareholders. Our solutions are cutting edge and simplify all the complexities related to screening issues. We are focused on maintaining and nurturing our environment of continual innovation and are looking for people who want to join our team and continue building a nationally recognized company.

The intelligence behind our solutions and our culture is not by accident – it is by design.

Why Asurint?

We recognize our employees are our greatest asset.  We understand that employees who enjoy where they work, who they work with, and what they do, make our objectives attainable. Our goal is not to exist as a player in the national screening market but to win in the industry!  Bureaucracy?  Don’t want it.  Don’t bring it.

The Best Place to Work

With rapid growth in both revenue and employees, we are looking for athletes, not position players. We want individuals who thrive in a fast-paced environment, who can laugh at themselves and with others to create ultimate solutions. We continue to build and develop our organization and are focused on recruiting high-performing individuals to strengthen our teams and solutions.

Asurint is a company that offers unique opportunities for both personal growth and professional advancement within our headquarters located in Cleveland, Ohio.  

Contact Details:

Email: careers@asurint.com