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Job Summary

Help Desk Analyst

Now Hiring

Help Desk Analyst

$22.00/hr

Full-Time - Temporary

New York, NY

Duties/Requirements:

Respond to queries and expeditiously fulfill service requests
Diagnose, troubleshoot and resolve application incidents
Perform root cause analysis and develop checklists for typical problems
Escalate incidents to the Helpdesk Supervisor or Level 2 experts when appropriate according to established procedures
Frequently update ticket status in the Remedy ticket tracking application
Alert management of critical incidents and recurring problems or incident trends
Serve as a liaison between end users, technical and functional support groups and the Central Service Desk
Provide prompt and courteous service in conformance with established mayoral service standards
Knowledge of Microsoft Windows Operating System (XP and 7).
Knowledge of Microsoft Office (2003 and 2007) and remote desktop tools
Strong communications skills

Must be willing to work a flexible and/or rotating work schedule (may include evenings and weekends)
2+ years of Helpdesk support experience within an MIS environment is required
Experience using Remedy Incident Management System preferred