Rep, Customer Care
Posting Job Description
Time Warner Cable is currently
looking for Customer Care Reps in
our Ontario office.
**Please note: We are looking for
people who are available to work
any shift. Some shifts end as late
as 1 AM,
including Saturday or Sunday. **
Starting pay is $12.00, and class
is scheduled to start on September 21, 2009
POSITION SUMMARY:
To provide information and
assistance on all aspects of cable
services, including sales to
potential and current customers by
telephone
ESSENTIAL FUNCTIONS:
Receive high volume of incoming
phone calls and respond to
inquiries in a manner which meets
high quality, productivity and
other performance standards
Sell and upgrade company core
products in accordance with company
requirements and customer needs.
Save customers from disconnecting
services whenever possible.
Provide information regarding
products and services, billing,
repair, collections and respond to
other types of inquiries.
Respond to customer complaints in
a professional manner; attempt to
resolve complaints successfully in
accordance with established
guidelines. Inform
supervision/management of all
unresolved complaints
Attempt to troubleshoot customers'
service problems and schedule field
service calls when necessary.
Schedule customer appointments in
accordance with established
procedures
Document customer transactions
accurately in ACSR
Coordinate with co-workers, lead
persons and other departments as
appropriate.
QUALIFICATIONS
High school diploma or equivalent
education required
Strong oral communication skills
Requires heavy phone volume
experience in a customer service
capacity
Automatic call distribution
experience
Sales experience preferred
Customer service/public relations,
telecommunications and data
terminal experience also preferred
Must have basic math, reading,
writing, and organizational skills
with strong initiative
Must have pleasant personality,
telephone manner and capability to
work independently.
Must be available to work days,
evenings, weekends and split shifts
as required.
Typing speed of 40WPM preferred.
WORK ENVIRONMENT / PHYSICAL
REQUIREMENTS:
Will be sitting at a desk, in an
office cubicle, taking phone calls
and working on a computer terminal
95% of the time; will be sitting
for long periods of time, while
inputting data using a keyboard,
taking a high volume level of phone
calls and speaking with customers.
Will be using a telephone headset.
Also requires reading, writing and
organizing paperwork.
Note: Job descriptions are not
intended, and should not be
construed, to be all inclusive
lists of all responsibilities,
skills, efforts, or working
conditions associated with a job.
While this description is intended
to be an accurate reflection of the
job requirements, management
reserves the right to modify, add,
or remove duties and to assign
other duties as necessary.
Time Warner Cable is an Equal
Opportunity/Affirmative Action/Drug
Free Employer /M/F/D/V
Drug Test / Background Check / High
School Diploma or Equivalent is
Required
NCBC-LAM 09/03/2009
- Company:
Time Warner Cable - Location:
Ontario, CA - Job Status/Type:
Full Time
Employee - Industry:
Telecommunications Services - Career Level:
Experienced (Non-Manager) - Education Level:
High School or equivalent - Reference Code:
115201BR
