Schneider Electric is the world's power and control specialist. Through its world-class brands, Merlin Gerin, Square D and Telemecanique, Schneider Electric manufactures and markets a comprehensive range of products and services for the residential, buildings, industry, and energy and infrastructure markets. Schneider Electric has 105,000 employees worldwide, operations in 130 countries, and recorded sales of $17.2 (U.S.) billion in 2006 through 13,000 sales outlets.

Schneider Electric in the US
Headquartered in Palatine, Ill., the North American Operating Division of Schneider Electric had sales of $3.7 billion (U.S.) in 2006 and is one of four geographic divisions of Schneider Electric, headquartered in Paris, France. The North American Operating Division markets the Square D, Telemecanique and Merlin Gerin brand products to customers in the United States, Canada and Mexico.

In the United States, Schneider Electric is best known by its flagship Square D brand, with Telemecanique becoming increasingly known in the industrial control and automation markets and supported by many Square D distributors. For more than 100 years, Square D has been a market-leading brand of electrical distribution and industrial control products, systems and services.

  • Location:
    Salt Lake City, UT 84104
  • Job Category:
    Customer Support/Client Care
  • Occupation:
    Technical Customer Service
  • Career Level:
    Experienced (Non-Manager)

    Job RefCode:
    16877

Representative, Inside Sales


Job Responsibilities:
EFI Electronics Corporation by Schneider Electric, a leader in surge protection products, seeks a full time Technical Customer Care Agent.



The Technical Customer Care Agent will provide general technical-commercial support for customers, particularly regarding technical information on products, prices, application information during the pre-sales and post sales process. Will resolve and close, or escalate, technical customer queries. Take ownership and ensure customer satisfaction before closing the request. Develop skills relating to new products, technologies and applications. Participate in the customer care center's continuous improvement process: complaint management, knowledge management. Liaise between customers and company, specifically after-sales and marketing regarding product quality returns by initiating warranty/claims with follow-up responsibilities insuring customer satisfaction.



Qualifications:

The position requires 3+ years of direct experience in the electronic industry. Applicants must have at least a high school diploma, an associate degree in electronics a plus. Thorough knowledge/understanding of electrical components, experience in reading electrical prints, specifications, panel schedules, one-line/riser diagrams a plus. Ability to identify, trouble-shoot and resolve customer challenges including follow-through to ensure customer satisfaction and issue resolution. Applicant must demonstrate strong communication skills, computer skills and attention to detail.



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Schneider Electric Company is an equal opportunity employer. Applicants receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability or veteran status.

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