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| Full Time, Employee |
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Austin, TX 78727
Sales/Retail/Business Development |
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Reseller Sales Support Manager / 4392349
Experience Apple
There's the typical job. Punch in, push paper, punch out, repeat. Then there's a career at Apple. Where you're encouraged to defy routine. To explore the far reaches of the possible. To travel uncharted paths. And to be a part of something far bigger than yourself. Because around here, changing the world just comes with the job description.
We are committed to diversity.
Apple is an Equal Opportunity Employer.
www.apple.com/jobs
Position Description:
At Apple, we believe in hard work, a fun environment, and the kind of creativity and innovation that only comes about when talented people from diverse backgrounds approach problems from varying perspectives.
We are looking for a Manager to join our Austin, TX Americas team. Responsibilities include managing a staff of Customer Service Account Managers and agents in the response and resolution of operational, sales and customer issues to ensure a positive customer experience. Manages day-to-day operations, which include all aspects of customer support from order entry, call center, CPFR (collaboration, planning forecasting & replenishment), and general account management. Must be able to provide expert and focused tactical and strategic support in the Reseller channels. Makes recommendations on strategic direction and operations strategy. Must work well in a fast pace, high volume environment.
The ideal candidate must be passionate about day-to-day interfacing with internal and external customers at all levels. Must be self directed and motivated with strong analytical, leadership, and management skills in order to coordinate a variety of activities and complexities spanning across the organization. The role requires skills to influence decisions and facilitate change management through collaboration and leadership. Candidate must be able to act as a liaison between the different business groups in order to gain alignment to drive meeting the end customer needs.
Overview of Responsibilities
Exceptional Analytical and problem-solving skills. Should be able to deliver efficiently and effectively in a fast-paced deadline driven work environment.
- Strong data manipulation skills including spreadsheet and database application knowledge are essential.
Deliver analytics and reporting on Reseller performance objectives on a weekly, monthly, quarterly, and ad hoc basis.
• Strong communication and leadership skills with the ability to interact at all levels from support representatives to executive management.
• The ability to work cross functionality with sales, finance, logistics, and the supply demand management teams.
• Develops and maintains cross-functional partnerships with other business managers to to ensure customer issues are resolved.
• Maintains relationships with worldwide and regional support organization to leverage best practices and develop technologies to drive efficiencies and improve the customer experience.
• Effectively manages employees to optimize performance while maintaining a positive work environment.
• Maintains relationships with members of the Sales and extended Operational teams to ensure that both internal and external customer problems are quickly resolved, and to improve the performance of the team; identifies recurring problems and recommends solutions.
• Develops relationships and engagement of internal customers to ensure that customer requirements are considered during the development and implementation of strategies and technologies.
• Delivers input on policies, programs, staffing organizational design, strategy, and budget planning for senior management.
• Performs all personnel management activities for staff including recruitment, training, performance evaluation and salary management, and professional development through job assignment and training. Develops and maintains business plan and budget.
Specific Knowledge/Skills
Must have advanced/strong Excel/Spreadsheet skills.
• Must have prior experience managing large teams in a support environment
• Familiarity with channel sales in either the reseller ( cell phone business a plus)
• Minimum 7-10 years of demonstrated work experience in supply chain/customer account management
• Leadership and ability to guide cross-functional and matrix teams
• Good knowledge of supply chain principles to include logistics, CPFR (collaboration, planning forecasting & replenishment)
• Strong understanding of cost and financial accounting principles
• Ability to analyze and interpret complex business data ( power excel user a plus)
• Ability to work independently and self motivated
• Demonstrates strong verbal and written communication skills
• Flexibility to work varied shifts when required
• BA/BS Degree in business or related field, MBA is a plus
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Perk #56:
New ways to stretch your mind.
No company thinks in as many directions, and on as many levels, as Apple. Mental workouts are a standard part of every workday.
Learn more about Apple Inc.
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