Acts as the primary interface between the customer (White Goods Manufacturer) and the company for managing specific programs to achieve planned objectives.  This position is responsible for insuring smooth product introduction, advanced communication. The individual will deal with procurement and engineering functions.  Projects/programs include: MRP volumes and commitments, new product development support, manufacturing readiness reviews and contract execution.

Essential Duties and Responsibilities include the following:

• Works with the site teams to plan and monitor activities to ensure that product deliveries and quality meet requirements and that projects/programs are on schedule. 

• Coordinates and hosts regular (as needed) program tracking meetings with the customer and internal team members to ensure ongoing communication and up-to-date progress/status reporting occurs. 

• Monitors plans to meet commitments and schedules for customers. 

• Coordinates action plans with the sites to correct out-of-plan conditions.

• Communicates frequently with customers to help ensure satisfaction with the company and the products.

• First level of response on Customer technical electronics questions

• Acts as a customer advocate to drive prioritization of projects and responses to problems/issues.

• Participates in the pricing/ quote preparation process, contract development and management and ratio project execution.

• Addresses impact on inventory of order changes and establishes procedures and charges to the customers.

• Provides performance reporting and analysis for monthly management reviews and quarterly Customer Performance Reviews. 

• Works with sales, business development, finance and customer to understand the customer’s needs and develop proposals to meet those needs and achieve company objectives.  Participates in contract negotiations and helps develop long-term agreements on processes, charges, etc.  Plays a key role in developing account sales strategies.

• Solve problems at customer locations by, for example, witnessing customer testing of Diehl products assisting with production launch at customer location, assisting in defining true product requirements, implied or unspecified, early in the project, and applying knowledge of Diehl’s strengths to application in customer designs.  

•  Identify new opportunities at early stages and increase opportunity and probability to win new projects.