Get new similar jobs by email for

Resource WFM Analyst I-II - IN...


Job Summary

Indianapolis, IN
Other/Not Classified
Job Type
Full Time
Career Level
Experienced (Non-Manager)
Job Reference Code

Resource WFM Analyst I-II - IN, GA, CO, VA, FL, NV - PS4866

About the Job


Your Talent. Our Vision. At Anthem, Inc., it's a powerful combination, and the foundation upon which we're creating greater care for our members, greater value for our customers, and greater health for our communities. Join us and together we will drive the future of health care.

This is an exceptional opportunity to do innovative work that means more to you and those we serve at one of America's leading health benefits companies and a Fortune Top 50 Company.

Resource WFM Analyst I

Responsible for monitoring and assigning inventory and shifting priorities and resources to ensure target metrics are achieved.

Primary duties may include, but not limited to:

  • Develops and provides presentations for leadership.
  • Ensures assigned work is complete.
  • Conducts meetings with operations leadership to discuss strategy, issues, and results.
  • Identifies and communicates issues or unusual trends in inventory.
  • Manages resources based on inventory need; updates schedules.

Resource WFM Analyst II

Responsible for all of the duties of a Resource WFM Analyst I, as well as performing real-time analysis and scheduling functions determined by current business need.

Primary duties may include, but are not limited to:

  • Gathers data and structures reporting to service business needs.
  • Completes full root-cause analysis on inventory issues and develops action plan.
  • Designs and manages staff scheduling system.
  • Creates and implements inventory reduction plans.
  • Establishes a set of scheduling resources and monitoring systems to manage schedule administration, communication, and track performance.
  • Empowers processing teams through training and knowledge sharing.
  • High School Diploma / GED required.
  • 2 years of experience in claims operations, inventory management, scheduling and forecasting in a claims or call center environment;
  • or any combination of education and experience, which would provide an equivalent background.
  • College degree is a plus.
  • Inventory management experience required.
  • Knowledge with Excel, Word, and Outlook required.
  • Knowledge with Microsoft Powerpoint and Access preferred.


*This position is required in office in Indianapolis IN, Midland GA, Denver CO, Virginia Beach VA, Tampa FL, Las Vegas NV or Richmond VA 


Anthem, Inc. is ranked as one of America's Most Admired Companies among health insurers by Fortune magazine and is a 2017 DiversityInc magazine Top 50 Company for Diversity. To learn more about our company and apply, please visit us at antheminc.com/careers. EOE. M/F/Disability/Veteran.


Job Tools