Position Description:

The Restaurant Operations Manager is responsible and accountable for the restaurant level execution of Quiznos operational standards including: cleanliness, customer service, quality, execution and compliance.  The Restaurant Operations Manager will play a direct role in training and coaching Franchise Owners and Restaurant Managers in executing various programs deemed necessary, dependent upon third-party restaurant audits or company initiatives.  Restaurant Operations Managers will be assigned territories consisting of approximately 70 restaurants and will be evaluated on their overall performance through a specifically designed index focusing on several factors including: customer service scores, Q-Way scores, restaurant performance and overall restaurant AUV’s.

Restaurant Operations Managers will hold quarterly seminars, webinars, conference calls, etc. to train the restaurants in their territories on various subjects as determined by the third party audits or company initiatives.  In addition, Restaurant Operations Managers are expected to spend 80% of their time performing field level work directly with individual restaurants for corrective action or continuing education.

Each Restaurant Operations Manager will have a Regional Training Store in their territory and will need to ensure these stores are in full compliance with all of Quiznos standards.  The Restaurant Operations Manager is expected to be an expert in all Quiznos operating standards. 

Responsibilities (included, but not limited to):

Responsible for ensuring system-wide uniformity, adoption and adaptation of Quiznos programs, operational standards and procedures in all restaurants, specifically within their assigned area.  This is accomplished through prompt and effective follow up on all Third Party Audits with both in-restaurant visits and follow up calls to the franchise office.  80% of the Restaurant Operation Managers time will be spent in restaurants working with Franchise Owners, Restaurant Managers and Crew Members.

·         Recruits and maintains at least one Regional Training Restaurant within their area to support new openings within the area.  Set-up, certification, ongoing support and management of the Regional Training Restaurant is the responsibility of the Restaurant Operations Manager.

·         Conducts in-store and/or market training sessions in support of new products, limited time offers, new programs, new procedures, etc.  In addition, conducts quarterly training seminars, webinars and conference calls with restaurants on various topics determined by the third party audits or company initiatives.

·         Sells in and manages the implementation of new programs as established by Quiznos.

·         Conducts regularly scheduled Business Reviews with all Franchise Owners in their area using a standardized balanced scorecard.  Restaurant Operations Manager and Franchise Owners work together to complete a comprehensive Business Review designed to help the Franchise Owners execute Quiznos operational standards, customer service standards and profitability targets.

·         Assists with projects, tests, Food Bourne Illness reports, etc.  Restaurant Operations Manager is responsible for managing the assistance into their work plan and meeting the specified timeline.

·         Well versed in Local Store Marketing techniques as outlined in the Quiznos Local Store Marketing Manual / Guide.

·         Required to effectively and efficiently report on their activities and events within their area by participating in regular conference calls, meetings and other forums.

·         Accountable for managing and reporting on a budget for their assigned area.

·         Maintain confidentiality as specified by The Quiznos Corporation Confidentiality and Non-Disclosure Agreement.

·         Responsible for managing their time and schedule so as to effectively and efficiently complete all required tasks and activities within their territory to achieve the desired result within the scheduled timeline.

Qualifications:

·         Education: Bachelor’s degree required.  Preferably in the Hospitality Management area.

·         Years of Experience: 3-5 years

·         Significant restaurant management experience and P&L accountability is required.

·         Experience working with and supporting Franchisees is a decidable plus.

·         Ability to work independently and across various time periods (nights, weekends, etc.

·         Willingness to work extended hours when required to accomplish specific task

·         Excellent project, planning and time management skills

·         Solid written and very strong verbal communication skills including delivery of group presentations. 

·         Ability to motivate a group into action, delegate tasks and outline directions.

·         Ability to influence and lead the implementation of systems and procedures under tight deadlines.

·         Precise attention to detail and ability to follow instructions (written and verbal) is essential.

·         Ability to remain flexible in a constantly changing environment is critical.

·         Remains confident and calm under stress, tight timelines and pressure to get results.

Please apply to lwilson@quiznos.com

Please include your resume AND salary requirements in your submission.  Applicants without salary requirements listed will not be considered.