Position Summary: Establish and maintain an environment to support Sales and Service.
General Purpose: Customer Service, Operations, Results, People Development
Role Qualifications:
· Teach and reinforce behaviors that result in managers and associates delivering Easy Sales and Service
· Coordinate and manage all store operations
· Develop associates to achieve results
Position Responsibilities:
· Supervise, recruit, train, develop, coach and communicate with all associates and managers as well as assess performance
· Effectively coordinate & manage all store operational activities
· Oversee timely processing of all personnel actions
· Ensure a positive customer experience
· Achieve store level earnings and sales goals
· Ensure company presentation standards are met
· Supervise store security and safety
· Maintain adherence to all company policies and procedures
· Perform other related duties as assigned
Essential Skills and Experience:
· Decision Making: bases ideas, positions, or judgments on available facts
· Planning: identifies action steps needed to accomplish team objectives
· Managing Execution: conveys clear expectations for assignments
· Focus on Service: identifies and anticipate customer requirements, expectations and needs
· Engage and Inspire: energizes others by clarifying the broader purpose and mission of their work
· Developing Others: provides honest, helpful feedback to others on their performance
· Building Relationships: relates to people in an open, friendly, accepting manner
· Leveraging Diversity: seeks diverse ideas and points of view to achieve business success
· Results Orientation: sets high standards of performance for self and others
· Adaptability: demonstrates an appropriate level of composure and patience under trying circumstances
Preferred Skills & Experience:
· Bachelor’s Degree in Business Administration or related field
· One to three years progressive retail experience
Reporting to this person: All store associates