Staples, Inc. is headquartered outside of Boston and sells a wide range of office products, including supplies, technology, furniture, and business services. Staples is committed to make buying office products easy. Associates serve consumers and businesses of all sizes - from home-based businesses to Fortune 500 companies. Staples invented the office superstore concept and today, is the largest operator of office superstores in the world. Staples also serves its customers through its mail order catalog, e-commerce and contract businesses. More information is available at www.staples.com. Staples values the diversity of our customers, associates and suppliers.

We offer very competitive benefits including; dynamic work environment, 401K, discounted employee stock purchase plan, adoption assistance, Annual Associate Scholarship Plan, Associate InventionQuest, training and development, "Work/Life" initiatives and other voluntary benefits such as pet insurance and identity theft protection. This all translates into exciting career opportunities with a talented team dedicated to personal and professional growth.

Retail Copy and Print Center Sales Manager - Dickson City, PA

Position Summary:  Copy & Print Sales Managers will lead the way to building a Copy & Print business focusing on building relationships and account management with large customers.  This position offers the chance to be part of a fast paced, exciting, entrepreneurial environment. 

Position Responsibilities:

·        Drive profitable sales in Staples’ Copy & Print shops

·        Develop sales culture in store (referrals, up-sells & great customer service) focusing on growing outside business development activities

·        Grow print shops customer base by being active in building relationships with customers & managing large accounts

·        Coach, mentor and strategize with Copy center associates and Account Manager on sales growth opportunities

·        Partner with Account Manager as needed for account reviews and customer retention

·        Teach and reinforce behaviors that result in Associates delivering the Best Customer program.

·        Develop, coach and mentor store associates to achieve results and build strong customer relationships

·        Ensure production deadlines, workflow processes and quality standards are upheld to meet the customer’s expectations

·        Maintain adherence to all company policies and procedures

·        Perform other related duties as assigned

Essential Skills and Experience:

·        Decision Making: uses the appropriate knowledge, information and expertise in making decisions

·        Managing Execution: delegates responsibility and conveys clear expectations

·        Focus on Service: identifies and anticipates customer requirements, expectations and needs

·        Engage and Inspire: projects a positive image and serves as a role model to other’s

·        Developing Others: provides feedback, coaching, and guidance to enhance others development

·        Building Relationships: relates to people in an open, friendly, accepting manner

·        Leveraging Diversity: creates a respectful and inclusive environment

·        Results Orientation: demonstrates a strong drive to achieve meaningful results

·        Adaptability: adapts appropriately to competing demands and shifting priorities

Preferred skills and experience:

·        Bachelor’s Degree in Business Administration or related field

·        Two to four years progressive retail or printing industry experience, preferably in a supervisory capacity.

Reporting to this person:  All Best Copy store associates