We're a company whose values - Integrity, Respect, Performance Excellence, and Accountability - guide the actions of every member of our team, and serve as a source of pride. They are a reflection of our determination to provide superior solutions to all of our global clients.
Our mission is to deliver value through global capabilities, integrated service portfolios and our commitment to a customer-first philosophy. Our employees drive our vision - to be the premier global communications partner for large business customers, government and education.
What We Do:
At Verizon Wireless we believe in delivering a world-class customer experience. We embrace a culture of customer-centric behavior, strong financial discipline and ethical practices. We strive to provide a challenging and innovative employee work environment, and we offer Total Rewards for a job well done.
What We Offer:
When you help us deliver on our promise to our clients, we return the favor by delivering best-in-class rewards and benefits to you through our Total Rewards package, including medical/dental/vision from day one, 401(k), paid vacation and holidays, work/life programs, continuous learning, and generous tuition assistance.
What Are You Waiting For?
With so many opportunities within so many disciplines, there's certain to be a position that's just right for you at Verizon Wireless. Visit www.verizonwireless.com/careers to learn more.
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Career Video Length: 2:57 min |
| Job Reference Number | 243488 |
| City | Davenport |
| Business Unit | Sales/Retail/Business Development |
Responsibilities Qualifications
The primary responsibility of this position is to provide exceptional customer service to individuals visiting the Verizon Wireless store. As a member of the store team, the incumbent(s) should strive toward helping the store achieve its financial and customer service goals. Provides exceptional customer service to individuals visiting the Verizon Wireless store, including greeting customers and assessing their needs. Exhibits quality customer service from greeting point through departure; ensuring that all aspects of a customers needs are met and that every customer has a positive experience. Answers phones and responds to customer inquiries in a timely manner. Other duties include service activations, processing ESN (electronic serial number) changes and bill payments, responding to billing inquiries, equipment replacement, and processing price plan changes and upgrades. Ensures that all appropriate documentation and data entry is complete. Assists in the administrative functions of the store, including cash management and asset protection of store inventory. Reconciles cash (bank deposit, safe fund/till fund, daily financial transactions) and follow bank deposit procedures. Performs reporting functions as required. Individual may sell phones and accessories in the event of high store volume or absence of sales representativeve.
High school diploma or equivalent; some college preferred.
A minimum of 1 year of customer service experience (retail sales/operations experience a plus) and a minimum of 1 year retail sales/operations experience.
Well developed conversational and listening skills a must.
Strong organizational, communication and problem solving skills required.
Ability to deal with customers in a professional manner, including handling irate customers in a way that brings the interaction to a positive conclusion.
PC literacy is also required (experience using Windows based applications preferred
We are an equal opportunity employer m/f/d/v.
It takes dedicated, hard-working people like you to provide the nation's best, most reliable wireless network. That's why we offer some of the best benefits around. And the best part is, the day you start is the day your medical/dental/vision/life insurance, paid vacation, training and tuition reimbursement benefits start.
We also know how important work/life issues are in today's marketplace. And we reward you with competitive time off and employee assistance programs so you can manage work with the rest of your life.
