Telscape is a telecommunications company that provides value based products, distribution channels and customer service that are tailored to meet the unique needs of the Hispanic market segment.  Telscape offers a fully bilingual network and customer support that includes billing, account management and technical assistance.

Job Description

 Department   Retail                                                               Status Full Time

Position Title Manager                                                                      FLSA   Exempt

Job Summary:

Store Manager is responsible for managing the day-to-day operations and personnel of Telscape retail store.  Duties include recruiting, staffing, training, coaching and supervising employees, and managing store’s daily operations within budgeted goals and expectations.  Will establish and maintain an environment to support sales and service.

 Duties & Responsibilities

Key functions include the following (other duties may be assigned):

• Successfully motives staff to meet/exceed sales targets, provide superior service and project positive company image.
  
• Responsible for reviewing the quality of orders submitted by individual sales agent and ensuring quality standards are met.
  
• Effectively coordinate and manage sales and customer support activities
  
• Document disciplinary actions, performance evaluations, and reports incidents to Human Resources and Management regarding any violations of company policy/procedures and preparing related documentation.
  
• Ensure Telscape presentation standards are met
  
• Ensures adequate staffing by recruiting and hiring new employees
  
• Ensure the accuracy, completion and reconciliation of all financial transactions and operation of point- of –sale terminals
  
• Effective management of Inventory
  
• Analyzes various business reports for strategic planning purposes
  
• Manages daily cash handling and account payable activity
  
• Compute monthly sales reports for management to review
  
• Ensure safety and security standards are met
  
• Stay current on new technologies and competitive environment

  Qualifications

The Store Manager position requires 100% involvement with both employees and customers.  The requirements listed below are representative of the knowledge, skill, and/or ability required.

• 3-5 years sales management experience in telecommunications and/or retail industry

• Experience in an environment requiring multi tasking
  
• Ability to work extended hours, including evenings and weekends and holidays
  
• Strong organizational skills and attention to detail. Strong communication, leadership, and presentation skills.
  
• Experience in employee management and ability to get measurable results
  
• Sets high standards of performance for self and others
  
• Ability to operate a personal computer, wireless equipment
  
• Successful Managers should be innovative self starters with the ability to see the big picture while not losing touch with day to day operations.

Education Level                   High school or above

Compensation                       Base + Commission