MagiQuest®, the world's largest live action fantasy game that bridges the gap between physical play and computer play, is now open on the third level of Mall of America and searching for an experienced Retail Operations Manager. The 12,000 square-foot adventure complex allows guests to step into a world of mystery, magic and adventure where they can fight goblins, slay dragons and interact with magical creatures including pixies, princesses and more.

·         Understanding of Great Plains and RMS (POS) Systems to review data, create reports, and input items and orders

·         Coordinate and implement retail layout as directed by corporate retail director

·         Maintaining an efficient ordering system to ensure all products are available as needed

·         Achieving budgeted financial goals set

·         Managing required physical inventories by preparing and overseeing the inventory process

·         Overseeing damaged or defective goods are handled in accordance to corporate procedures

·         Following all procedures specific to inventory control, markdowns, receipt of goods,  paperwork flow, and all inventory related matters

·         Ensuring proper receiving procedures are followed

·         Responsible for retail decisions inherent to enforce smooth daily work flow

·         Reviewing retail product invoices against packing lists, addressing proper changes

·         Inform corporate office of any slow moving products so adjustments may be made accordingly

·         Required to work with upper management to maintain efficiency regarding all aspects of retail

Requirements:

Education:

·         Bachelor’s Degree preferred

Experience Required:

·         Minimum of 5 years of retail experience

·         A proven ability to supervise effectively

·         Visual Merchandising experience

·         Extensive customer service experience

Special Skills:  

·         Required

·         Track record of achieving results in professional setting

·         Strong interpersonal skills

·         Professional history of consumer-oriented activity

·         Ability to establish goals and manage by objective

·         Experience in teaching, communicating with and motivating a team toward a common goal 

·         Strong organizational skills

·         Extreme Proficiency with Microsoft office applications (Word, Excel, Power Point, Outlook, etc.)

·         Preferred

·         Work history which involves creativity in a business setting

·         Demonstrates ability to work in fast-paced, stressful environment

·         Manages time well or displays aptitude to do same

·         Strong work ethic, proactive and independent personality

Diversity is part of our foundation for success.  We value, honor and respect differences in our employees, customers, partners and suppliers – and everyone else.  We are an Equal Opportunity Employer and maintain a drug-free workplace.