The Store Manager will manage a full staff of store personnel and oversee all in-store operations, achieve sales, service, organization, customer satisfaction, and profitability goals for the store in compliance with company procedures.  The Store Manager will lead by example and build a team-oriented environment. 

Leadership, Personnel Development and Team Building

·          Act as an advocate for all store employees

·          Motivates his/her team members to meet and exceed store goals

·          Confronts challenges in professional and timely manner

·          Maintains professionalism when faced with tough situations

·          Resolves conflicts with team members in a productive manner

·          Stays informed on market trends and communicates to store team members

·          Act as liaison between store and corporate

·          Assist in the recruiting, hiring, and developing a diverse and talented team

·          Process all store payroll and payroll compliance

·          Complete all required paperwork in a timely manner

·          Follow and enforce all company policies and procedures

       Sales and Customer Service

·          Meet all sales plans and aim to exceed

·          Create a high energy, sales and service focused environment

·          Accountable for all sales activities.

·          Ensures all customers are being serviced with Pet Supermarket’s high quality customer standards

·          Identifies opportunities that exist to improve customer service and communicates to sales team

Miscellaneous Managerial Responsibilities

·          Guide and assist store personnel in performing all job duties to ensure store remains clean and safe.

·          Ensure that floors and displays are well organized.

·          Collaborate with district manager to ensure that merchandising and display decisions are made timely without disrupting     customer service.

·          Accountable for maintaining and controlling expenses by following company guidelines.

·          Keep current on ordering store and special supplies.

·          Responsible for knowing all cash register, credit card, and gift card functions.

·          Accountable for opening, closing and balancing registers.

·          Responsible and accountable for bank drops, filing deposit slips accordingly, and bank log.

·          Stay apprised to all merchandise return policies and procedures.

·          Attend all training workshops

Management Hours

·          Store Managers must work at least 50 scheduled hours per week.

·          Management will work a 3 week rotating schedule including two (2) night shifts per week, one Saturday, one complete weekend (Saturday and Sunday), and one weekend off.

Requirements

·         Associates Degree preferred or 3-5  years retail management experience

·         Strong working knowledge of retail operations and merchandising

·         Excellent customer service skills.

·         Strong verbal and written communication skills

·         Proven leadership skills to train, lead, and motivate store associates

·         Strong working knowledge of Microsoft Excel, Word and Outlook