If you are looking for a unique opportunity to ignite your career, blaze trails, implement new and innovative ideas, and take the reigns of an established and well respected Durable Medical Equipment retail store, we want to talk to you!

We've been a fixture in the community for 23 years with a reputation for excellence, quality, and community involvement. If you are like-minded and able to carry out this vision to the next level, this career is for you.

This is a retail branch of an established and well reputed Home Medical Equipment Company, a family owned business owned by a retired surgeon and former nurse with a commitment to innovation and customer loyalty.  We have a host of loyal customers in the community including nurses, clinicians, doctors, hospitals, and their patients. We are experiencing unprecedented growth and are ready to take our retail venture to new heights. 

Benefits include:

*Health Insurance

*Bonus Opportunities

*Paid Vacation

*Competitive Wage

*Performance Based Incentives

*Opportunity for Creative Expression

                                  Job Details and Duties

Retail Sales Management

·       Plan, develop and implement retail sales and market strategy and goals.  Ensure that retail staff builds relationships with existing customers and constantly seek out new prospects.

·       Set store and individual goals based on company objectives and communicate effectively to staff. 

·       Be able to hold others accountable in a constructive manner and guide staff through difficulties to achieve store goals. Maintain documented improvement plans and staff success.

·       Lead regular retail meetings.

     ·      Regular one-on-one meetings with retail staff

Retail Sales & Marketing Leadership

·       Lead in the development and implementation of an overall retail sales and marketing strategy based on effective research of the community, referral sources, and innovative or new product lines. 

·       Shape the retail message, effectively employing advertising, websites, e-commerce, sales tools.  Work with Director of Development for plans regarding marketing materials: local media advertising, sales packets, phone greeting, yellow pages, trade shows, web site.  

·       Create or work with others to create and implement in-store and community-wide promotions of products for retail sales

Contract Relationships

·       Serve as an excellent representative of the company to referral sources, third party payers, vendors and financial institutions, all potential customers and vendors.

·       In an organized manner each week have staff research and contact new potential partners for the company.

·       Coordinate and present presentations to staff, managers and other third party entities or customers.

·       Work with purchasing and other management to create a diverse product offering.

·       Assist in organization of Scrub Shows and other off-site trade or marketing opportunities to increase reputation and visibility in the community

·       Research and develop alliances or network arrangements with:

o   Other Home Medical Equipment Suppliers

o   Home Health Agencies

o   Hospitals and Clinics

Product & Vendor Information and Research

·       Work with the clinical teams to evaluate new and existing products and supplies to ensure access to the best products for our practice.  Evaluate those products based upon

o   Their ability to meet customer needs

o   Customer convenience

o   Against clinical standards of care

o   Cost and profitability

o   Vendor reliability and resources

·       Develop technical knowledge of the retail products/services we offer and be prepared to educate team members on the features and benefits of various equipment, including appropriate safety features. Support sales and marketing effort with technical and clinical advice, research and studies.

·       Maintain an updated list of retail product / vendor information.

·       Research product market information and obtain competitive quotes, negotiate prices and terms and make vendor recommendations for supplies, equipment, and products.

·       Interview retail vendor representatives.

Education and In-Services

·       Act as a product information resource for both staff and clients.  Work with other staff to develop educational materials and training for staff and referral sources.

·       Assist co-workers with product education and questions they have regarding equipment

·       Attend and present to educational meetings and seminars for healthcare workers, patients/clients, families, caregivers, physicians, and interested community members on areas of need.

·       Participate in educational and professional programs and/or review professional literature on an ongoing basis; to maintain knowledge and competency in current and developing techniques, professional standards, and the products and serviced offered by our company

·       Propose, develop and provide community presentations,  workshops,  and seminars for both patients and referral sources specific to pharmaceutical issues .  Arrange in-services for referral sources, working with management and appropriate organizations such as MED University to offer CEUs. 

·       For all programs, create and maintain a database of attendees and consistently follow-up.

Organizational Management

·       Lead in the daily management of your element of the organization, ensuring efficiency and effectiveness of the organization.  Analyze and incorporate effective workflow and process steps and ensure consistent application of those processes.

·       Ensure quality and appropriateness of services.

·       Effectively and appropriately delegate to staff, utilizing their skills effectively.

·       Serve as liaison between the retail team and the rest of the company, facilitating better communication between the retail team and the company.

Customer Responsiveness

·       Resolve customer concerns and complaints in a constructive manner, serving as an intermediary between customer concerns and company needs.

·       Assure your staff responds quickly and professionally to customer inquiries (patients and referral sources), both in the store, online or through email, and on the phone and with internal customers, within 24 hours or a mutually agreed upon time frame.

·       Resolve customer concerns and complaints by identifying problems and coordinating appropriate corrective action.

o   When customer problems and questions arise, be able to answer questions to the customer’s satisfaction.

o   Maintain accurate and complete documentation of complaints and resolutions.

·       Provide skillful handling of grieving, upset or difficult customers.   Work proactively with patients/clients to solve a variety of problems..

·       Maintain proper confidentiality at all times when answering inquiries.

·       Excellent communication skills, verbal and written.

·       Maintain a neat appearance. Wear a name badge as required or requested.

Staffing

·       Ensure that all elements related to staff positions are current and up-to-date:  job descriptions, scheduling, salary rates and conduct while on the job.

·       Maintain a complete understanding of laws impacting the hiring and management of employees.

·       Serve as primary contact when employees request vacation days, sick days and other work related requests.  When appropriate, supervise daily employee scheduling.

Staffing Management

·       Maintain authority to appraise, discipline or transfer (within the department) any direct reports and feel comfortable in your ability to recommend termination, increase or decrease in compensation for any staff who report to you.

·       Maintain appropriate number of personnel to accomplish all department-related tasks.

·       Perform effective and timely performance reviews.

·       Offer effective ideas for individual staff to improve their skills and foster growth.

·       Deal directly with deficiencies in performance, up to and including termination.

·       Collaborate with others to maintain personnel files on each employee.

Staff Training

·       Ensure that the skills of staff personnel meet the needs of the customers and that when personnel do not have the competency to perform prescribed services in an appropriate and responsible manner, appropriate training occurs.

     ·       Collaborate with others to select and implement the training necessary:

o   as an orientation for new employees;

o   to develop inexperienced team members;

o   to provide for in depth training in subjects and processes relevant to your department;

o   to ensure critical functions through cross trained personnel;

o   to educate on the laws, codes and regulations that pertain to the services and equipment provided by company such as FDA, DOT, OSHA, etc.

·       Monitor the effectiveness of training through evaluations, hands-on competency testing and work performance.

·       Plan, approve and provide time and resources for personnel in-service training programs.

Strategic Planning/Budget

·       Clear understanding of the financial aspects of HME.

·       Provide input so that valid revenue forecasts and supporting budgets can be established and maintained.  Ensure that adequate planning occurs to meet the needs of and provide an appropriate response to the financial and personnel related matters of company operations.

·       Manage daily operations with budgeted expenses and revenues in mind.

·       Review budget to evaluate performance, making appropriate changes and correcting deficiencies. Identify cost saving measures, including facilities, delivery, personnel, etc.

·       Develop and implement effective systems and reports to assess productivity, inventory levels, equipment management, and staffing levels.

Rules and Regulations

·       Comply with all applicable company policies, procedures, and patient protocols. 

·       Comply with all current government regulations and professional standards respecting patient care, including those of accrediting organizations

·       Maintain knowledge of follow all policies and procedures regarding equipment repair as outlined in FDA, OSHA, DOT, accreditation and others policies and procedures

·       Treat all information and data within the scope of the position with appropriate confidentiality and security and understand and adhere to all state and federally mandated standards regarding confidentiality and patient rights

Other Duties or tasks may be assigned on an as-needed basis

·       When necessary, provide assistance to others when workloads increase.

·       Take initiative in finding ways to contribute to the organization.

·       Be willingly involved in cross training, when possible.

Leadership & Coaching

·       Provide motivational atmosphere for Arlington Home Care and lead by example. 

·       Act in a professional and ethical manner at all times.

·       Develop inexperienced team to be excellent contributors.

·       Organize and manage effective store meetings.

·       Treat all employees equally.

·       Listen well and effectively.

·       Positively resolve conflict situations.

Professional Approach, Planning and Organization

·       Be dependable with time and performance and ensure the same from staff.

·       Offer good attention to detail and accuracy.

·       Be able to work on multiple tasks and plan and prioritize actives to achieve results and meet deadlines.

·       Make best use of work time to complete projects and assignments on schedule.

·       Consistently demonstrate ability to establish and manage priorities.

Relationships in the Workplace

·       Interface and coordinate work with other senior management to improve workplace function.

·       Be forceful with others in maintaining established standards of performance and compliance.

·       Maintain cooperative and cordial working relationships with all company employees.

·       Demonstrate ability to tactfully handle difficult situations and an ability to resolve conflict situations and individual concerns of employees.

·       Serve as liaison between Arlington Home Care and the rest of the company, facilitating better communication between company-wide.

·       Maintain a cool head when crisis situations occur.

·       Deals effectively with stress.

Initiative

·       Perform as a self-starter and manifest a proactive approach to all aspects of responsibility.

·       Recognize and perform tasks that need to be completed although not directly assigned – assist others as needed.

·       Be active as a teacher, mentor and coach to staff.

Judgment/decision-making

·       Make decisions well and quickly, considering options, gathering opinions and options, but in the end DECIDE and follow through, communicating well to others the decision.

·       Possess the ability to come up with creative alternative and solutions to pressing problems.  Not being limited to what’s been tried before, be able to evaluate and implement new ideas to improve efficiency and profitability.

·       Be adept at thinking strategically, understanding how one action impacts another.

        ·       In crisis, show the ability to be the decision maker, to delegate  authority and accountability to employees as is appropriate, and to follow through.

·       Demonstrate sound, fiscally prudent judgment when making business decisions.

·       Be adept at investigating problems, identifying the underlying causes and formulating solutions.

Confidentiality and Compliance

·       Treat all information and data within the scope of the position with appropriate confidentiality and security.

·       Understand and practice the rules regarding patient confidentiality, HIPAA and compliance, and safety.  Adhere to all state and federally mandated standards regarding confidentiality and patient rights.

·       Control, oversee and limit access to confidential personnel and financial data

Knowledge

·       Strong body of knowledge in the skills of management and leadership.

·       Excellent knowledge of the equipment we sell, its care and maintenance, and the types of customers to whom we sell and their needs

·       Understand and practice the rules regarding patient confidentiality, HIPAA and compliance, and safety and the regulations of OSHA, DOT, Medicare, accrediting bodies and other agencies as they impact business of HME.

·       Understanding of the reimbursement process

·       Identify own learning needs and seeks opportunities for self growth and career advancement.