Staples, Inc. is headquartered outside of Boston and sells a wide range of office products, including supplies, technology, furniture, and business services. Staples is committed to make buying office products easy. Associates serve consumers and businesses of all sizes - from home-based businesses to Fortune 500 companies. Staples invented the office superstore concept and today, is the largest operator of office superstores in the world. Staples also serves its customers through its mail order catalog, e-commerce and contract businesses. More information is available at www.staples.com. Staples values the diversity of our customers, associates and suppliers.

We offer very competitive benefits including; dynamic work environment, 401K, discounted employee stock purchase plan, adoption assistance, Annual Associate Scholarship Plan, Associate InventionQuest, training and development, "Work/Life" initiatives and other voluntary benefits such as pet insurance and identity theft protection. This all translates into exciting career opportunities with a talented team dedicated to personal and professional growth.

Retail Store Tech Sales/Business Consultant - West Lebanon, NH

Position Summary: Drive profitable sales and increase customer satisfaction by providing complete business productivity solutions including products and services in technology, supplies, and copy and print. Maintain a focus on the small and medium size businesses.

Role Qualifications:

• Develop relationships with new and existing customers leading to profitable sales.
• Utilize industry specific knowledge to develop a complete business solution that meets the customers current and ongoing business needs.
• Work in a very fast paced retail environment and collaborate with customers, store associates and management.

Position Responsibilities:

• Drive the Easy Selling process to identify customer needs, develop a value added solution, and increase Staples share of wallet with each customer.
• Drive customer loyalty by providing a solution unique to the needs of the business consumer.
• Establish, build, and expand relationships with existing and potential customers.
• Serve as a leader and resource within the store to the small business customers.
• Partner with store management team on the development of key business customer accounts and relationships within the local business community including the Top Customer Program.
• Establish a robust list of contacts and resources to expedite solution based problem solving.
• Provide peer coaching in order to develop selling effectiveness of all associates.
• Manage the customer experience throughout the selling process (sales/service).
• Develop new business primarily through in person contacts, phone follow up and in-store presentations.
• Achieve assigned weekly and monthly sales activities and generation goals.
• Maintain accurate database of client contact information.
• Ensure timely completion of required paperwork and reports.
• Engage in self-directed continuous improvement of sales and technical knowledge.

Essential Skills and Experience:

• Decision Making: base ideas, positions, or judgments on available facts
• Planning: identifies action steps needed to accomplish team objectives
• Focus on Service: identifies and anticipates customer requirements, expectations and needs
• Engage and Inspire: energizes others by clarifying the broader purpose and mission of their work
• Developing Others: provides honest, helpful feedback to others on their performance
• Building Relationships: relates to people in an open, friendly, accepting manner
• Results Orientation: sets high standards of performance for self and others
• Adaptability: demonstrates an appropriate level of composure and patience under trying circumstances

Preferred Skills and Experience

• Business to Business sales experience in technological products and services preferred
• Bachelor’s degree preferred
• Minimum of 2-4 years client management experience
• Successful track record in consultative sales
• Excellent presentation, communication, time management and multi-tasking skills
• Knowledge of business and technology needs of a variety of industries(valued but not required)