Retention Marketing Coordinator

Stamford, CT

Are you looking to be part of a fast-growing, successful organization with a proven track record?

Then take a look at Home Service! We are a leader in supplying homeowners with worry-free warranty services that provide peace of mind. Our incredible growth rate is fueled by a dynamic team of individuals who value teamwork, collaboration and providing exceptional customer service while maintaining a work atmosphere that's fun and friendly.

Home Service is part of a global organization that serves millions of customers in the US, UK, France and Spain. We're strong, stable and growing. 

If you're looking for an environment where you're encouraged to share ideas and rewarded for making a positive contribution, this could be what you've been searching for.

Job description:

The Retention Marketing Coordinator is responsible for generating and maintaining retention documents for all partners. They will work across multiple parts of the business (including but not limited to customer service, marketing, IT, operations, mailroom, legal and print production) to ensure that high quality communications are being delivered to all customers. This is a great opportunity to step into a marketing position with a growing company that provides career growth and development.

Responsibilities include but are not limited to:

• Create renewal communications, contract documents, and letter sequence for new and existing products and partners
• Update and maintain the retention marketing communication stream and ensure compliance to legal, state, corporate and partner requirements
• Traffic documents through the approval process including obtaining necessary sign-offs, tracking status, identifying issues, resolving discrepancies and ensuring timelines are met
• Design and employ stationary for retention marketing campaigns; work with production to ensure letters are printed according to specifications and delivered on time for mailroom distribution
• Collaborate with the mailroom, IT, and customer service to implement retention tests on time and to specifications
• Track, compile, and analyze response rates to campaigns
• Assist in building and maintaining the table driven workflow in order to streamline the execution of the retention process
• Develop ad hoc letters, mailings, and tests
• Maintain and update the retention binders that are used across the business
• Adhere to corporate quality standards for each campaign
• Assist in preparing PowerPoint presentations

Qualifications:

• Bachelor’s degree in marketing, business or related area
• A minimum of 2 years of general marketing experience that includes direct mail campaigns
• Computer literate; advanced Excel, Word and PowerPoint skills

Desired skills:

• Ability to work in a fast-paced team environment while maintaining a high degree of accuracy
• Superior organizational and planning skills
• Detail oriented
• Proven ability to multi-task and successfully manage multiple, concurrent projects
• Excellent written and verbal communications skills

In return we offer:

• Competitive compensation and benefits
• Career development and advancement opportunities
• Relaxed business attire throughout the week
• Friendly, open, and team oriented work atmosphere
• Excellent benefits including medical, vision, dental and life & disability insurance
• 401(k) plan with a company match
• Free covered parking
• Free shuttle to and from the train station
• Free onsite gym

For immediate consideration e-mail your resume to HumanResources@hsusacorp.com

Home Service is an equal opportunity employer.