Job Summary
- Company
- Bravo Health
- Location
- Dallas, TX 75034
- Industries
- Insurance
- Healthcare Services
- Job Type
- Full Time
- Employee
- Years of Experience
- 2+ to 5 Years
- Education Level
- Bachelor's Degree
- Career Level
- Entry Level
Retention Specialist - Dallas
About the Job
The Local Retention Specialist has two primary responsibilities:
1) Customer Service – This position provides a physical presence for face-to-face member service and support by performing the same duties as an ACT team members from within the community. This person spends the bulk of their time trouble shooting walk-in member issues, escalating complex member issues to R&R, onboarding new members in their communities, and managing the front end of our retail space (where applicable).
2) Community Event Member Education - The Local Retention Specialist will also facilitate health awareness education sessions and perform scheduled “in-service” hours at key provider partner practices and facilities. This person will host and administer classes on a range of health topics including diabetes and asthma management and will have a role in helping to steer members to high quality provider partners.
ESSENTIAL JOB TASKS
- Resolve member issues and answer member questions by navigating Bravo member service tools, reference guides, and interfaces, including QNXT, One-Click, Ancillary Vendor interfaces, etc.
- Field questions related to benefits, Bravo’s provider network, authorizations, etc
- Document systemic network and service issues specific to the community and report them to Retention Team leadership
- Present health awareness and education seminars in a classroom setting to Bravo members and potential Bravo members
- Frequent coordination w/ Sales in attempting to onboard new members
- Attendance at Sales Community Events
- Create a ‘local presence’ for Bravo Health within the community
EDUCATION
· Bachelor’s degree or equivalent work experience
CERTIFICATE, LICENSURE
· Life and Health Insurance license must be obtained and maintained.
EXPERIENCE
· 3-5 years of customer service experience in Insurance, or advocacy work in a related service field
· Personal experience and comfort interacting with the senior population
· Fluency in culture, language and geography of the community
· Ability to travel within the designated region
COMPUTER SKILLS
· MS Office Suite
· Email and Internet programs
COMMUNICATION SKILLS
· Excellent relationship building/interpersonal skills.
· Solid oral, written and presentation communication skills.
· Must be bilingual; English & Spanish
Company Tools
Contact Information
Bravo Health
