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Tenet Healthsystem Medical, Inc. Careers
Tenet Healthsystem Medical, Inc. Careers
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Revenue Cycle Management Manager - Flagstaff, AZ

Description

At Conifer Health Solutions, we offer the strength and stability of Tenet Healthcare, a Fortune 500 company, with the ingenuity and energy of a healthcare independent. We are a healthcare solutions company born from the healthcare industry. We take care of hospital business, so hospitals can focus on caring for patients. Ready to be part of our solutions? Welcome to a company that gives you the resources and incentives to redefine healthcare services, with the benefits and leadership to take your career to the next step!

As a part of the Tenet and Catholic Health Initiatives family, Conifer Health Solutions is a leading healthcare business process management services provider working to improve operational performance for more than 600 clients so they can support financial improvement, enhance the patient experience, and drive value-based performance. Through our revenue cycle management , patient communication s, and value-based care solutions, we empower healthcare decision makershospitals, health systems, physicians, self-insured employers, and payersto better connect every point of care and wellness management. Are you ready to be part of our solutions? Welcome to the company that gives you the resources and incentives to redefine healthcare services, with a competitive benefits package and leadership to take your career to the next step!

Conifer Health Solutions is currently hiring for a Revenue Cycle Management Manager

JOB SUMMARY
Responsible for providing business insight to their Client, Client designee and Revenue Cycle Services (RCS) Management to ensure revenue cycle performance metrics (as defined by the contract) are achieved and Client key performance indicator variances are identified, quantified and resolved timely. Responsible for working in a collaborative team environment to provide value to customers and complete the education/training deemed necessary for career progression.

ESSENTIAL DUTIES AND RESPONSIBILITIES
Include the following. Others may be assigned.
Assist in identifying, quantifying and tracking Key Performance Indicators; duties will include:
o Developing data collection and reporting tools to facilitate issue recognition on a non-reactive basis;
o Linking problem/issue resolution(s) to RCS strategic initiatives, if applicable;
o Developing and managing resulting project plans and initiatives;
o Working with Conifer team leaders to prepare business cases and value propositions to justify expenses associated with proposed solutions; and
Creation of status updates for presentations to RCS Management, Conifer Senior Leadership and/or Client.
Function as a single point of contact for Clients and their designees. Specifically, advisor on Conifer Performance and services provided outlined by the MSA/SOW.
Partner with appropriate Conifer team members and stakeholders to:
  • Proactively identify issues/trends that may impact Client financial performance;
  • Develop and manage appropriate action plans to address and resolve; and

Ensure RCS Management is kept informed of findings and progress
Assist in the development and management of special projects such as speaker presentations (i.e., HFMA, ACHE, etc.) and other RCS Management Team identified needs.
Review Clients Monthly Reporting Package (dictated by services purchased) to ensure Conifer performance is consistent with contract terms; follow-up with Conifer team members on any degradation in service to obtain an explanation and resolution for presentation to the Client.
Identify Client improvement opportunities that can be addressed by purchase of additional Conifer service offerings; work with analytics and the Conifer business unit(s) to develop the business case and ROI for presentation to the Client.

Qualifications
KNOWLEDGE, SKILLS, ABILITIES
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

A successful RCSM will be able to:
Clarity:
  • Assimilate information to unravel intricate, difficult situations with a sense of urgency
  • Understand/identify root causes in the face of politically complex situations
  • Leverage business strategy acumen and industry understanding to get to the heart of both challenges and opportunities

Collaboration
  • Analyze and adapt to widening array of stakeholders needs
  • Invite others stakeholders to participate in the creation of value for clients
  • Expect change and readily adjusts plans to incorporate emerging priorities and conditions
  • Demonstrate resourcefulness in increasing personal effectiveness within client systems

Creativity
  • Recognize that nothing is sacred or static, and appropriately challenges the status quo
  • Experiment with insightful questions and interjections to invite fresh analysis
  • Continually promote curiosity and insight about recurrent problems

Courage
  • Know when to intervene or influence on behalf of stakeholder
  • Surface behaviors that need to be challenged, confronted, or changed
  • Ask bold questions that clients may be afraid to ask and helps them explore workable solutions
  • Speak out and can stand alone in advocating the right course of action when others remain silent
  • Set high personal standards for reliability and dependability
  • Build trust through honest communication, compassion, and consistency with clients and among colleagues
  • Is a champion for all Conifer Business Units and Services

Experience
  • Understand key revenue cycle performance metrics (e.g., net revenue), processes facilitation and the importance of collaborative efforts


Roles and Responsibilities
Client Facing (30%)
Conduct Monthly RC Scorecard Review Meeting
    • RCS Performance Measurements
    • SLA Performance Measures
    • SOW/Contract Specifications

OJT (70%)
Report Creation
Develop hypothesis to understand trends
Identify issue(s) and business units responsible for resolution

Problem Solving
Facilitate the development of outcome oriented work plan or resolution (action plan with timely expected outcome, work steps required, and responsibilities or resolution communication for the customer)
Engage team/leader in understanding and planning work, build commitment
Drive consensus-building, guide solutions
Anticipate potential leader/team issues before meeting, develop contingency plans

Project/People Management & Communication
Respond to customer requests with urgency; at a minimum, all communication from the customer (i.e., calls, e mail) will be acknowledged within 1 business day or CRM specifications.
Manage by outcome and deadline; plan ahead and anticipate issues to avoid crises
Monitor progress against work plan, take remedial actions when needed, initiate business unit owner intervention and escalate appropriately
Establish relationship and build credibility with colleagues (perceived as trusted advisor/thought leader)
Create positive team environment within RCS, resolve team dynamic issues with peer and escalate only after exhausting attempts to work with peer
Keep all stakeholders informed including business units, clients (CFO and VPs of Finance) and RCS Leadership

Participate in the following Meetings:
  1. Revenue Cycle Meeting at each client (CRM Driven)
  2. RCS Team Meeting (Bi-Weekly)
  3. Client Status Meeting with RCS Leadership Team (Weekly by Phone)
  4. Client Retention Meeting (Semi-Annual)


Facilitate the following Meeting:
  1. RCS Scorecard Review Meeting with client representative(s) (Monthly)

Meeting to include:
    • Define precise goals/deliverables for meetings (ensure objectives are shared and understood)
    • Develop meeting agenda (agendas ensure desired outcomes)
    • Perform appropriate analysis, prepare supporting documents (issues description, results presentation, hypothesis, alternatives, and next steps) See Report Creation and Problem Solving in the Roles and Responsibilities Section.
    • Plan document content and format based on tangible desired outcome
    • Review and revise presentations based on customer feedback
    • Develop compelling final documents, ensure quality of presentation (conciseness, spelling, graph quality and clarity)


Additional Duties:
  1. Submission of a Weekly Status Report for each of your clients via CRM
  2. Support for External Client Report (i.e., Exec Team Deck/Update)
  3. Participation in ongoing Training and Education courses deemed essential for career growth
  4. Non-reactive analysis of available data for optimal revenue cycle outcomes and improvement opportunity
  5. Collaborative development of presentation material for industry conferences, internal meetings, and potential client meetings.

EDUCATION / EXPERIENCE
Include minimum education, technical training, and/or experience required to perform the job.
  • 4 year college degree in business administration, finance or health administration experience
  • 1-3 years experience and working knowledge of patient financial service operations and revenue cycle best practices




PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Travel may be part of the role as client needs are assessed and/or for training and exposure purposes, but is not expected to require more than 30%.

WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Regular office environment as well as clients, medical centers, etc.

About Tenet Healthsystem Medical, Inc
The work we do is important. The value we add is significant. At Conifer Health Solutions, we provide hospitals with the expertise, insight and technology to address the financial challenges that ultimately impact patient care in our communities. Our solutions outperform in-house revenue management and call centers, as well as technology and consulting partners. By focusing on the financial and patient communication aspects of healthcare, we enable healthcare providers to focus on what they do best — providing exceptional patient care.

Tenet Healthsystem Medical, Inc. Careers
Job Information - Tenet Healthsystem Medical, Inc
  • Company
  • Location
    Flagstaff, AZ
  • Job Status/Type
    Full Time Employee
  • Job Category
    Project/Program Management
  • Occupation
    Project Management
  • Work Experience
    1+ to 2 Years
  • Education Level
    Bachelor's Degree
  • Career Level
    Manager (Manager/Supervisor of Staff)
  • Industries
    Healthcare Services
  • Reference Code
    1405025450
Tenet Healthsystem Medical, Inc. Careers

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