OPPORTUNITY FOR ACHIEVEMENT™...


At Bank of America we take great pride in creating career opportunities for our associates - and we provide them with the training and support they need to achieve their goals.

Bank of America is seeking professional and motivated candidates interested in the following opportunity:

Manages a team of 12-15 collection associates in a Call Center environment, associates handle both inbound and outbound calls via a Davox Dialer. Monitor and coach on daily workflow and performance. Ensures delinquent loan servicing and customer communications adhere to customer and investor expectations and/or requirements. Responsibilities include motivating, coaching and developing associates to achieve optimal performance results and conducting regular performance appraisals. Resolve personnel issues and escalated calls in a timely manner and completes other duties as assigned. Candidate must be able to promote teamwork and foster the Bank of America Spirit.

*Required Skills: "Must" have these skills to be minimally qualified.


* Proven Coaching and Team Building Skills


* Excellent interpersonal and communication skills, written and verbal.


* Excellent analytical and problem solving skills.


* Excellent organizational and time management skills to perform multiple tasks within limited time frames.


* Ability to identify and resolve conflict.


* Ability to adapt to changes quickly while remaining enthusiastic, positive, and reliable.


* Ability to work a fast paced ever changing environment



* Knowledge of Microsoft Products (Excel, Word, PowerPoint and Access)





*Desired Skills:


Knowledge of Six Sigma Methodology

In return for your talent, Bank of America offers outstanding career opportunities and advancement and promotes a healthy work/life balance through special benefits and programs.

Bank of America is an Equal Opportunity Employer M/F/D/V.