Position Summary:

Provide hearing healthcare solutions to restore full activity and the joy of living to all hearing loss suffers.  Achieve Company sales goals.

Perform all position activities in a manner which meets company performance and behavior expectations.

Perform all activities necessary for customer service, sales and follow-up service of hearing care solutions which achieve customer delight and sales/profit goals.

Essential Duties & Responsibilities:

• Hearing evaluations
• Customer education
• Hearing aid fitting and product consultation
• Order placement
• Hearing aid delivery and patient education
• After care support and service
• When necessary, travel to customer homes for patient care, sales or service support.
• Perform prospecting, appointment setting, and other activities necessary to achieve sales goals.
• Maintain service centers and participate in community programs.
• Receive incoming calls and answer general inquiries or refer to appropriate party.
• Work with retail staff, district & territory managers, and/or corporate support staff to resolve customer or business issues.
• If responsible for scheduling coverage of hearing center, coordinate coverage with telemarketer/receptionist or other staff.
• Complete requirements necessary to obtain and maintain state/federal hearing aid dispensing license.  Upon request, attend training seminars or hearing aid association meetings.
• Complete product/technical/business training provided by Company.
• When assigned, assist with training and supervision of other sales consultants.
• Conduct all activities in compliance with company procedures and policy, and state and federal guidelines and regulations. 
• Provide assistance for special projects.  Make suggestions for cost/quality/customer service/sales improvements.
• Maintain records of sales, service, deliveries, and prospecting.
• Other duties as assigned or as required to meet customer or business needs.

Education/Experience Requirements:

• Dispensing license for state of operation.
• Education required by state licensing.
• Professional sales training or relevant skills training.
• Audiology degree desirable.
• Previous sales experience.
• Previous customer service experience.
• Healthcare services experience.
• History of successful performance in past positions.
• Knowledge/Skills:
• Experience in or evidence of skills in direct sales.
• High level of interpersonal communication skills.
• High level of customer empathy.
• Proficiency in common office software applications
• Ability to train and pass state Licensing exam