SALES ENGINEER III
| Job Reference Number |
USA89947 |
| State |
IL |
| City |
Quincy |
| Business Unit |
Sales/Retail/Business Development |
Job Description
Job Description
The Sales Engineer will provide presale technical support for Avaya Data, VoIP, and traditional Avaya Voice Customer Premises Equipment (CPE) to our Midwest customers. The CPE Solutions Engineer is a strong technical sales resource and advocate for products and applications with a strong strategic partnership/consultative client orientation. Primary responsibility is to work closely with Sales to protect and grow revenue through strategic sales/account planning and solution selling. The CPE Solutions Engineer will be recognized as the technical consultant of highly complex designs involving multiple services and as the overall corporate subject matter expert in high-end technology. The CPE Solutions Engineer would be considered a technical expert on major, complex RFP/RFI customer premises based opportunities. In addition, the CPE Solutions Engineer will be looked to mentor and provide guidance to other sales engineers (Inside SE and Field SE) and AM/CAM positions on their team. Their skill in building and strengthening business relationships with customers and vendors will be key in the maintenance of superior customer satisfaction survey results. - 50% - Activities associated with the delivery of Verizon response to Sales opportunities as defined above
- 25% - Partner with account teams in developing and maintaining customer and vendor relationships
- 15% - Exploring Branch accounts to discover and drive most strategic sales opportunities: professional services, managed services, technology integrations
- 10% - Mentor and educate The CPE Solutions Engineer must work with the account teams to develop and recommend Verizon Business CPE solutions to meet the customer's business requirements. Responsibilities include technical presentations, network design, proposal writing, pricing, quoting and client technical service management. The Engineer will work with vendor engineering/support and Verizon Business product marketing, customer service, operations, and subcontractors to develop and implement solutions for the assigned customer base. The selected candidate is required to have an in-depth working knowledge across multiple technical disciplines including IT/Data/Voice/Video applications, convergence technologies, IP-based technologies and Security strategies. Demonstrated expertise in premise-based equipment, security, managed services, convergence solutions (VoIP/IPT), integrated solutions, equipment hosting, MPLS/IP-VPN, LAN/WAN switching and routing, and traditional Voice services is needed.
Requirements
- CPE Solutions Engineer possesses and displays a comprehensive knowledge of Verizon product and service offerings within their respective discipline. The engineer must also possess the technical knowledge to be cross-functional in additional disciplines and be able to assume the lead technical role or one of support. The technical knowledge of the engineer in a discipline should include but not be limited to: Nortel and Fujitsu voice products, Cisco Nortel, other voice and data products, network service offerings such as Ethernet, MPLS, ATM, Frame Relay, ISDN, Centrex, IP, Managed Solutions, long distance as well as all transport mediums. CPE knowledge should also include knowledge in all peripheral equipment. Nortel, Cisco, Microsoft and/or product/vendor certifications are required. Lastly, strong computer skills (word processing, spreadsheet, email, database, Internet search) are a must.
- A high-energy individual with a positive attitude, good teamwork skills and customer communication experience is required.
- 7+ years in the telecommunications, information technology, and/or systems integration industries.
- 5+ years previous sales engineering or technical sales consulting.
- BS/MS in Electrical Engineering, Computer Science, Telecommunications, or related degree.
- Intermediate to advanced product (Avaya) certifications.
- Excellent command of the English language (oral & written).
- The candidate should demonstrate abilities in self- motivation, communication and teamwork. The engineer must be skilled in English oral and written communications so as to work in customer consultative and problem solving situations with and in support of Sales. They must be able to design, propose and convey complex technical design information in response to customer need and in support of a strategic Verizon customer account plan. They must possess superior closing skills as they, in many cases, will serve as the closer.
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