As an Inside Telesales Representative, you will contact our new and existing business customers to sell our products over the phone.  You will close sales by placing outbound customer calls in concert with national advertising and marketing campaigns as well as responding to inbound follow-up calls.

You will provide technical and consultative information, quotations, and samples to prospective clients.  You will be responsible for staying up-to-date about our products and the “employee recognition” industry as well as the competitive posture that differentiates Baudville from other providers.  Your goal is to establish relationships with the appropriate personnel (such as purchasing, human resources, and managers) to secure the next sale.

You will work in a call center environment and be expected to meet a minimum call volume quota of 75 new calls + 25 follow-up calls = 100 calls per day.  In addition, you will maintain and report on sales activities such as lost sales and buyer trends.  Position pays an hourly wage during training then transitions to a base plus commission plan.

Schedule, shift, and hours may vary but will equal 40 hours: Monday through Friday, closed on weekends and holidays.

JOB DUTIES:

Job duties include, but are not limited to:

·         Initiate outbound telephone sales calls to new and existing business contacts.

·         Procure new sales through multiple channels and/or activities.

·         Provide customer service and issue-resolution for existing customers as needed.

·         Demonstrate a strong salesmanship orientation by engaging prospects.

·         Maintain relationship and retain revenue with key accounts

·         Follow all policies and procedures to ensure accuracy and consistency.

·         Ability to meet and exceed all monitoring criteria and utilize feedback for further development.

·         Ability to meet all department objectives and metrics for call handling and lead management.

QUALIFICATIONS:

• 1-2 years Call Center experience
  
• 2 years Sales experience in business-to-business inbound / outbound or account management required
  
• Strong sales skills with a proven quota attainment
  
• Strong computer skills and proficiency in Microsoft Office Suite (Word, Excel, and PowerPoint)
  
• Technical and analytical aptitude
  
• Proven prospecting and customer qualifying techniques
  
• Ability to create sales proposals with excellent phone presentation skills
  
• Self starter, solution focused, negotiation skills, and the ability to handle multiple tasks
  
• Positive, constructive attitude and outlook
  
• Excellent organizational skills and attention to detail
  
• Excellent communication skills (Oral / Written)

• High school diploma required, associates degree or higher preferred.
  
• Tenacity and organizational skills to maintain production and output requirements.

We are an equal opportunity employer dedicated to workforce diversity and a drug- and smoke-free workplace.  Drug screening and background check are required.