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Job Summary

VIP Auto
Gorham, ME 04038
Automotive Sales and Repair Services
Job Type
Full Time
Education Level
High School or equivalent


About the Job

TITLE: Installation Technician DEPARTMENT: Service Operations




The Installation Technician is responsible for productive repair and replacement of general automotive parts and accessories. An Installation Technician is expected to comply with company safety, loss prevention, and customer service programs as well as established policies and procedures and municipal, state, and federal regulations.



1. Operational Duties

Ensures a valid Service Work Order is initiated prior to initiating service on a vehicle

 Ensures a VIP 52-point Courtesy Inspection is completed on every vehicle serviced and returned to the Service Desk prior to initiating service on the vehicle

Ensures a valid Service Work Order is visibly displayed with the vehicle while it is being serviced

 Ensures the Service Work Order and any required printouts are completed and returned to the Service Desk with the vehicle keys upon completion of service

 Obtains needed parts through Service Manager, Service Writer, Retail Management or Retail Sales Associate personnel only

 Returns all unused parts to Service Management or Retail personnel after the completion of service

 Returns rebuilt parts cores, batteries and used tires to designated security areas for appropriate handling

 Maintains average productive "labor hours" equivalent to 30% of hours worked during any consecutive sixteen week period

 Minimizes "comeback" rate to one or less during any four week period

2. Safety & Housekeeping Responsibilities

Road tests vehicles after completion of service to ensure safe and satisfactory operating conditions

 Secures and locks customer vehicles when returning vehicles to parking lot areas upon completion of service

 Installs seat covers, floor mats and steering wheel covers prior to entering customer’s vehicles and removes them upon completion

 Maintains a clean work area clear of debris, cores, unused parts and stray tools and equipment

 Maintains and cleans shop equipment immediately after use by removing debris, grease, chemicals, etc

 Participates in daily and weekly shop maintenance programs as designated by Service Management

 Complies with established safety and loss prevention programs to include protective eyewear

3. Additional Responsibilities (Performs other functions as required.)

Maintains technical capabilities to ensure proficient use of service equipment and maintain ASE certification status

 Reviews and approves weekly time and attendance records at the close of each week

 Complies with the provisions of VIP’s culture and service standards

 Participates in periodic employee meetings to implement new and continuing training programs, train service employees on OSHA and company safety standards and inform employees of other program, policy, procedural, and/or product changes


 Coordinates and communicates with Service Manager as needed to ensure productive operational teamwork between Retails sales and Service departments

 Complies with company, municipal, state, and federal regulations regulating disposal of hazardous waste materials

 Stock tires as necessary



Maintain 30% minimum productivity

 Minimal come-backs/ high customer service standards

 Work as scheduled by Management



Reports directly to the Service Manager

 Receives supervisory directions from Service Manager, Store Manager and Assistant Manager’s

 Receives assignments and work directions from the Service Desk personnel in order to meet work flow efficiency



1. Knowledge, Skills, and Abilities

Read, analyze, and interpret technical instructions, journal and procedures, or governmental regulations

 Effectively explain technical information to customers, present and respond to questions from coworkers, trainers and supervisors

 Calculate figures and amounts such as subtotals, totals, tax rates, ratios, and percentages

 Diagnose and recommend solutions to basic and complex automotive problems and deal with a variety of concrete variables in situations where limited diagnostic standardization exists

 Interpret, understand, and apply instructions furnished in written, oral, diagram, or schedule form

 Ability to successfully and accurately perform the following types of work (not limited to):

o Battery Replacement

o Oil and Filter Changes

o Headlight and Bulb Replacement

o Tire Mounting and Balancing

o TPMS Sensor Replacement

o Wiper Blade Replacement

2. Minimum Education and/or Experience Level

Completion of two-year college or technical school recommended

 Minimum of 3 months previous work experience as an Installation Technician

3. Certificates, Licenses, and/or Registrations

Current, valid driver’s license issued in state of residence

 Automotive Service Excellence (ASE) certification is recommended but not required

 State Motor Vehicle Inspection License is recommended if store is located in a state that participates in vehicle safety and emission inspections and the facility is licensed to perform them


ESSENTIAL JOB FUNCTIONS include the following. Other duties may be assigned.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Job duties are performed within an indoor service department (generally 1500 to 5000 sq. ft.), which opens to the outdoors via overhead doors. While performing the duties of this job, the employee is exposed to varying weather, climate, and temperature conditions, mechanical equipment, automotive, and industrial cleaning chemicals and noise levels that may

reach 110 decibels depending upon type of service being performed. Protective eyewear must be worn in the service area at all times.

Physical Demands

The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Listed below is a table which summarizes the physical activities associated with the position and the average amount of time required of each physical activity.

Essential Physical Activity Requirements t

1/3 of time 1/3 to 2/3 of time More than 2/3 of time Less than 1/3 of Time

1/3 to 2/3 of Time

More than 2/3 of Time




Pushing / Pulling







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