Collaboration. Innovation. Empowerment. That's what success sounds like at Dell. When you join us, you become part of a team dedicated to providing innovative, reliable products and thorough customer service.
Dell provides richly configured hardware and innovative business solutions at the best possible prices to our customers. We are at the cutting edge of technology and deliver more systems globally than any other computer company. We rely on the enthusiasm and dedication of our workforce to keep us in that position and realize that by ensuring excellent working conditions and a healthy work-life balance for our employees, everybody benefits. We're currently seeking:
Dell provides richly configured hardware and innovative business solutions at the best possible prices to our customers. We are at the cutting edge of technology and deliver more systems globally than any other computer company. We rely on the enthusiasm and dedication of our workforce to keep us in that position and realize that by ensuring excellent working conditions and a healthy work-life balance for our employees, everybody benefits. We're currently seeking:
- COMPANY:
Dell Inc.
- LOCATION:
Austin, TX
- STATUS:
Full Time
Employee
- JOB CATEGORY:
Sales/Retail/Business Development
- INDUSTRY:
Electronics, Components, and Semiconductor Mfg
- OCCUPATIONS:
Sales Support/Assistance
- CAREER LEVEL:
Experienced (Non-Manager)
- COMPANY:
Dell Inc.
- REFERENCE CODE:
330715
SMB Inside Sales Representative II
Description
The SMB relationship sales representative is a senior level individual contributor who is responsible for recommending the total Dell solution (products and services) to retention, development and acquisition partners. They will achieve these goals by establishing relationships, winning line of business conversions, and attaining all established efficiency metrics that satisfy all segment/corporate initiatives while driving a positive overall customer experience.
QualificationsResponsible for attaining 100% or more of set sales quota each quarter and execute against corporate/ segment initiatives. This includes initiatives intended to solidify relationships with Dell such as enterprise, S&P and services.Provide sales, technical, and administrative to existing customers. Receive bids/request for quotes, price opportunities effectively, and respond in a timely manner. Obtain special pricing authorization in POET, respond in a timely manner to requests (be it on the phone, e-mail or voicemail), and proactive follow-up on all opportunities. Understanding & execution of purchase order, credit/collections, and customer care forms. Enable customers through online and self services tools like PartnerDirect. Build relationships with assigned contacts within your account set. Identifying the right resources to engage that will help customers maximize their potential revenue spend with Dell. Know all aspects of assigned customers, knowledge of the technology industry, and competitive posture of the companies you serve. Strive to be seen as part of customer's total technology solution and trusted advisor. Complete & total utilization of the Salesforce.com tool. 100% compliance on loading all opportunities, update on trip reports, working open activities/logging calls, populating notes daily, keeping contact lists up to date, identifying sponsors, etc. Keep account lists up to date via the Affinity database tool.Consistently manage a pipeline of opportunity. Have a minimum of ten desktop, ten notebook, ten services deals and ten enterprise deals at any given time. Support a weekly forecast process and be able to accurately predict weekly top opportunities/identify potential upside.Utilize effective methods of communication with customer base including contact lists, mail merge, etc.. Push toward lowering email contact with Dell's customers and utilize voice mail & email scripting to ensure customer expectations set properly. Push run rate business to more efficient mechanisms such as on line/Premier Page/Direct Store. Mail or fulfill marketing/sales literature to prospective clients via the Sales Edge tool. Utilize marketing driven customer data to drive "wide and deep" into accounts and strive for 100% LOB penetration. Be able to target partner sales reps separately from their management. Send the right message to the right person.Effectively utilize/engage virtual team including AE, SC, TSR/EQL, S&P, and Services. Solidify the relationship between Dell and customer as well as maximizing coverage in the territory. Drive and share best practices across the team. Work well in a team environment by contributing ideas, striving to enhance the team's effectiveness, and support decisions by management for the overall good of the organization. Assign and track tasks through SFDC.Work a minimum of 8 hours per day, 5 days per week taking/making calls on the phone. Track vacation and PBA time in the Kronos tool. (Based on needs of the business, this time may be increased.)
Workforce diversity is an essential part of Dell's commitment to quality and to the future. We encourage you to apply, whatever your race, gender, color, religion, national origin, age, disability, marital status, sexual orientation, or veteran status. Dell and the Dell logo are trademarks of Dell Inc. EOE
