STUDENT SERVICES MANAGER

PUERTO RICO REGIONAL CENTER

HATO REY, PUERTO RICO 00907

General Responsibilities:  Reporting to the Center Director, this full time administrative position is responsible for planning, directing, managing, and reviewing all student services procedures and activities, to include overseeing and coordinating admissions, financial aid, registration, student academic progress, verification of graduation requirements, academic records, transfer credits, and monitoring enrollment patterns.  This position supervises the Student Services Specialist responsible for Title II compliance.  Some evening and weekend work may be required. 

Key Duties and Responsibilities:

• Problem solves complex student services cases, sometimes with main campus offices of Registrar, Financial Aid, Business /Bursar’s Office; develops effective strategies and protocols for resolving student services issues.

• Conducts workshops on financial aid opportunities and requirements; coordinates activities for continuing students’ financial aid needs.

• Coordinates online registration for new and continuing students, developing schedules and materials.

• Leads the delivery of new student orientation and registration activities with staff.

• Develops plans and implements goals and objectives and measures for student services functional areas of admissions, registration, financial aid, and business office practices.

• Supervises the processing of technical reporting requirements in compliance with applicable laws and regulations.

• Assesses quality of overall services and service delivery and provides regular reports.

• Chairs the Student Advisory Board meetings, and coordinates the implementation of recommendations with the Center Director.

• Ensures that Center operations are in sync with main campus operations.

• Completes academic clearance of graduating students; issues degree conferral certificates in concert with the Center Director.

• Identifies students with academic progress difficulties and performs feedback and coaching sessions.

• Related duties and responsibilities as required.      

Qualifications:  Bachelor’s degree required/Master’s preferred (business administration or related field preferred); 2 years of experience in student services or an equivalent combination of education and experience; Solid business management skills; Experience in customer service delivery; Experience with financial aid advising preferred; Knowledge of career and academic development principles; Knowledge of applicable Puerto Rico and federal educational laws and regulations; Excellent communication skills in English and Spanish; Strong oral presentation and written communications skills; Facility with MSOffice software applications and database applications; Ability to manage multiple and sometimes competing priorities; Effective team player; Strong supervisory management skills; Knowledge of higher education administration policies and practices; Analytical skills required.

Salary:  Commensurate with the position and qualification of the candidate.

Interested Applicants Should Electronically Submit A Cover Letter & Resume to jobs@cambridgecollege.edu

Cambridge College is an equal opportunity employer committed to providing a diverse academic environment for its students, faculty, and staff.