Job Purpose:

Supports sales executives with account responsibility and customer service support in person and/or via telephone.

Duties:

• Maintains promotional database by inputting invoice and bill-back data.
• Updates managers by consolidating, analyzing, and forwarding daily action summaries.
• Resolves order and inventory problems by investigating data and history; identifying alternate means for filling orders; notifying managers and customers.
• Resolves promotional allowance, rebate, and pricing discrepancies by researching promotion details and regular and special prices; forwarding resolution to managers.
• Provides product, promotion, and pricing information by clarifying customer request; selecting appropriate information; forwarding information; answering questions.
• Provides sales vs. projection results by preparing and forwarding sales tracking reports.
• Forwards samples by entering request; arranging shipment; notifying customer.
• Maintains customer database by inputting customer profile and updates; preparing and distributing monthly reports.
• Prepares sales presentations by compiling data; developing presentation formats and materials.
• Tracks sales expenses by tracking, consolidating, analyzing, and summarizing expenses; forwarding for reimbursement.
• Updates job knowledge by participating in educational opportunities.
• Accomplishes department and organization mission by completing related results as needed.