Westcon Group is the world's leading specialty distributor in networking, security, mobility and convergence. We provide the most effective route to market for our vendors, the highest levels of support to our customers and through our success and growth, the industry's best employee experience. We are comprised of individual operations under the Comstor (Cisco-focus), Voda One (Avaya-focus) and Westcon (Nortel-focus) brands, creating a global distribution business throughout North America, Africa, Asia, Australia, Europe and South America.

Vision: We believe that building and enabling unique and effective routes to high growth advanced technology markets is key to ensuring fundamental growth for customers and manufacturers. We achieve this through recruitment, retention and delivering ongoing value to best of breed and best in class vendors/manufacturers, customers and employees.

Sales Associate

FOUR POSITIONS AVAILABLE!!!

 

Position Title:                               Sales Associate

 

Purpose of the position

Comstor is looking for a highly motivated and goal driven individual to develop and grow a base of accounts small/medium business space.  The Team will reside in Lafayette, Colorado.     

• Learn Westcon’s systems and sales process
• Develop a base of accounts
• Sell standard Westcon solutions
• Maintain and grow established accounts

Duties and Responsibilities

Sales

• Identify and establish new customer accounts (e.g., call dormant accounts, cold call, obtain leads from vendors)
• Maintain business with existing accounts
• Generate and provide customer quotes for standard/predesigned solutions
• Follow up on customer quotes
• Follow up on customer transactions and orders
• Point of contact for customer inquiries from assigned accounts
• Consult with customers in selling and supporting Westcon products and services
• Provide product presentations via telephone
• Provide back up to sales support for order entry

 Customer Support

• Keep customers up-to-date with product-related information
• Coordinate with training, marketing, business development, and product management to effectively support the customer
• Establish productive vendor relations to ensure quality of service to customers

 Business Management

• Maintain up-to-date profiles on accounts showing revenue projects and quotas
• Gain general understanding of customer business and strategic plans as they relate to Westcon products and services
• Monitor performance of allocated accounts and identify areas of opportunity
• Provide support in sales presentations, products demonstrations, customer training, and solution delivery
• Consult with appropriate internal resources for guidance and support in serving customers

 

Administrative/Self Development

• Prepare for and participate in quarterly business reviews
• Attend relevant internal and external product training
• Meet all reporting deadlines with accuracy (e.g., call reporting, pipeline reporting, etc).
• Attend all required internal and external meetings
• Maintain and develop own knowledge of Westcon and vendor product portfolio

 Other duties as requested

 

Knowledge

 

• Technology: 
  • General knowledge of Westcon product portfolio offerings 
  • General knowledge of networking and communications technology
  • Ability to use standard software:  MS Office Applications
  • General Computer literacy
  • Familiarity with Lotus Notes
• Finance:
  •  Calculate & maintain minimum profitability requirements on a transaction level
• Business: 
  • Create basic business plan
• Sales: 
  • Basic understanding of the sales cycle
• Customer Service:
  • Principles and processes for providing customer service including needs assessment and evaluating satisfaction

 

Skills

§         Acquiring & Qualifying Business

§         Developing Customer Relationships

§         Supporting the Customer

§         Fostering Communication

§         Demonstrating Sales Versatility

§         Collaborating Cross-Functionally

§         Knowing the Customer

§         Developing and Executing Sales Strategy

§         Knowing Westcon’s Products

§         Ensuring Self-Direction

§         Closing the Business

§         Applying Business Acumen

§         Managing the Competition

§         Working with Technology

 

Qualifications

 

• 1-2 years sales experience
• Background with advanced customer service or sales in a telesales environment

 Operating Environment

 

• Busy sales office
• Majority of customer and vendor interaction via telephone
• Direct own efforts:  Work with little direct supervision or guidance

 Measures of Success/Metrics

 

• Maintain designated level of activity on accounts (e.g., call volume, quotes, credit applications)
• Achievement of MBOs
• Responding to customers within set guidelines
• Meeting customer expectations:  queries, issues, order resolution
• Achievement of revenue goals for targeted products, applications and services
• Operating within established budget
• Revenue growth from customers

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