Sales/Service Agent (Inbound/Outbound)
Kansas City, MO 64106
City/Kansas City
| Job Category: Customer Support/Client Care |
At UMB, you can count on more. It's a commitment that defines everything we do. And it's the reason why we've grown from a small storefront bank in 1913 to a multi-billion dollar holding company today.
Building your career here means doing more for your customers. It means going above and beyond on a daily basis. And more than anything else it means being part of a tradition of excellence that is second to none.
Of course, as much as we count on more from you, you can count on more from us. We provide the advantages you expect from a financial leader, and more. We provide the training, the support and the opportunities you need to grow in your career. Best of all, our culture is open, innovative and responsive to our associates.
Job Description
Are you looking for more than just another customer service position? Are you looking for an opportunity to make a difference within a company and to develop your skills?
If so, Welcome to UMB! We are looking for enthusiastic people to join our fun and casual environment. We know that people are our most valuable asset and we are serious about continually improving the skill levels of our employees. From formal training classes to working alongside some of the best in the industry, you'll get the development skills needed to advance your career.
As a Sales and Service Agent, you will develop strong customer relationships, provide quality service, and provide enhanced product and service offerings.
Our employees enjoy the following in our unique atmosphere:
1. Great daytime schedules without working holidays.
2. A fun, family oriented and casual environment.
3. Varied opportunities to grow and develop skills with experience.
4. Employment with a very strong and stable company.
UMB offers a very competitive compensation package and benefits, including medical, dental and life insurance, as well as retirement benefits, including a 401(k) program. If you have exceptional communication skills and the ability to resolve complex customer inquiries, we are interested in hearing from you.
The Inbound Sales & Service Agent will build and develop strong customer
relationships by actively listening, providing quality service and effective
solutions to issues in a professional, courteous manner. Focus and identify the needs of each customer in an effort to provide enhanced product(s) and service offerings which would add value to the relationship.
Requirements:
After completing a hands-on training program Sales & Service Agents will be responsible for the following duties: Handle outbound phone contacts regarding specific UMB bank products; Will work in a predictive dialer environment; Code each phone call appropriately. Maintain knowledge of the Service Center's products and related services; Cross-sell the appropriate products and services to customers. Assist in the implementation of the Service Center's sales strategies and goals. Must have knowledge of a PC preferred (Windows based). Demonstrate exceptional phone skills. Demonstrate flexibility, organizational skills and attention to detail. Demonstrate good time management skills and self-motivation. Demonstrate good interpersonal skills.
Hours:
Monday-Thursday 12:00pm-8:30pm and Friday 10:00am-6:30pm.
https://recruiter.kenexa.com/umb/cc/CCJobDetailAction.ss?command=CCViewDetail&ccid=bupJEdUjsTs%3D&job_REQUISITION_NUMBER=39681
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For more information about UMB, please visit our web site at www.umb.com.
We are an Equal Opportunity Employer. M/F/D/V.
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UMB employs more than 3,000 associates and operates banking centers across Missouri, Illinois, Colorado, Kansas, Oklahoma and Nebraska. Subsidiaries of the holding company and our lead bank, UMB Bank, n.a., include an investment services group based in Milwaukee, and single purpose companies for brokerage services, consulting services and insurance.
UMB offers a wide array of financial products and services for both individuals and businesses, including loans, trust and wealth management products, treasury management, financial counseling, investments, custody, brokerage services, credit cards, deposit accounts and much more. Our team of dedicated associates is proud to be part of a longstanding tradition of delivering the unparalleled customer experience, and showing customers they can count on more from UMB.
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