MAIN RESPONSIBILITIES:

• Develop a positive relationship with internal and external customers

• Work as a team with other service members and sales people

• Work to prevent and correct customer complaints and problems

• Handle order input and enforce adequate on-time reception of order and/or order

• Responsible for order input in conjunction with inventory restraints and machine

• Responsible for tracking and monitoring all developments on assigned accounts

• Create and update monthly inventory reports by account

• Negotiate production discrepancies with responsible parties

• Communicate with customer on all aspects of the account.

• Confirm commitments to customers and follow up on their inquiries

•QUALIFICATIONS:

• College degree or prior customer service experience a plus

• Strong analytical, decision making and problem solving skills

• Good verbal and written communication skills

• Strong PC skills with an emphasis on Microsoft Excel, and SAP

• Self-motivated and positive attitude