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Sales Support Administrator


Job Summary

Johnson Controls
Birmingham, AL
Other/Not Classified
Job Type
Full Time
Career Level
Experienced (Non-Manager)
Job Reference Code

Sales Support Administrator

About the Job

What you will do:


This Global support role is the central coordination point between the Global Program Managers, for strategic initiatives within the CoE Network. Pre and Post Sales activities are necessary to support global strategic accounts.  This role requires multi-account, multi-region and multi-project coordination, tracking and reporting.  Candidates will serve as an intermediary and facilitator between the engineering (GCOE based and India based) resources, surveyors (domestic and international), program managers as well as regional and in country teams. Candidate is responsible for coordinating high volume, time sensitive, and critical project functions across the value chain.  Target customers are global in nature, thus the role includes exposure to international sales and operations team members.  The role is also customer facing.


How you will do it:

  • Responsible for Smartsheet process and procedures for CoE Network

  • Support Program Management team to increase effectiveness and efficiencies through maturity of processes and tools.

  • Coordinate and manage hand-off’s  and track the work between the design teams, applications engineers, and off shore resources in order to meet customer design and project timing expectations

  • May need to submit initial system design to customer and monitor design approval process

  • Coordinate and work with engineering teams to ensure project bill of materials and designs follow documented customer standards

  • Compass account creation is required for domestic customer projects

  • Compass estimate creation is required for domestic customer projects based on engineering created scope and bill of materials

  • Baan and ServiceMax enterprise reporting management is required for domestic customer projects

  • International projects require creation of initial pricing sheet leveraging standardized global pricing (when applicable) and coordination with  JCI regional / country contacts for local pricing requirements and completion

  • Follow up and review with JCI regional / country contacts to ensure local pricing and equipment additions align with global standards

  • Finalize proposal according to approved Global Format

  • Notify designated Strategic Account manager and / or customer of any deviations from Global/Regional Standard

  • Submit Proposal to designated Strategic Account Manager and / or customer for approval

  • Track and report on all pre-sales and post-sales activities and milestones to program manager, Strategic Account Manager, customer and leadership.

  • Track receipt of customer approvals and purchase orders for all projects

  • Field calls from customers and Strategic Account Managers inquiring about orders, proposals, and installs

  • Participates in conference calls and tracking of projects

  • May participate in customer visits and business meetings

  • Coordinates, communicates and tracks all global and domestic project progress and milestones

  • Assist with customer escalation initiatives and problem resolution.


What we look for:

  • Associates Degree or Equivalent College degree

  • 2-5 years administrative experience with background in Sales, Project Management, Operations and/or Administration           

  • Demonstrated project coordination skills

  • Excellent customer service and problem solving skills

  • Self-starter with strong sense of ownership

  • Ability to be a team player at all levels

  • Excellent written & Verbal communications

  • High proficiency in Smartsheet, MS Office Suite, Database, Oracle/Siebel

  • Ability to handle multiple priorities simultaneously



Johnson Controls is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, status as a qualified individual with a disability, or any other characteristic protected by law. For more information, please view EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit www.johnsoncontrols.com/tomorrowneedsyou.



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