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Job Summary
- Company
- DeBellis Catherine & Morreale Corporate Staffing
- Location
- Buffalo, NY
- Industries
- All
- Manufacturing - Other
- Engineering Services
- Job Type
- Full Time
- Employee
- Years of Experience
- 2+ to 5 Years
- Education Level
- Bachelor's Degree
- Career Level
- Experienced (Non-Manager)
- Salary
- $55,000.00 - $65,000.00 /year
Profit Sharing, 401K, excellent health benefits package - Contact Information
- DeBellis Catherine & Morreale Corporate Staffing
- Phone: 716-632-1500
Engineer - Sales Support
About the Job
Excellent opportunity with this Buffalo, NY based manufacturer of PLC controlled machines.
Great growth, solid earnings, excellent work/life balance...
PURPOSE
Perform technical service sales and sales support for this designer/manufacturer of automated processing equipment. This will include support activities to the Business Development Leaders and their direct customers and aftermarket service development.
RESPONSIBILITY | GOAL | PERFORMANCE METRIC |
1. Safety | Zero Incidents | Safety Metrics |
2. Total Quality Leadership | Customer Satisfaction | Quality Metrics |
3. Product Quality | Warranty | Financial Reports |
4. Quotations | Accurate and Timely | Customer Satisfaction |
5. Cost Estimates | Accurate and Timely | Financial Reports |
6. Sales Support | Customer Satisfaction | Customer Satisfaction |
7. Customer Service | Customer Support | Customer Satisfaction |
8. Aftermarket Service | Service contracts and management | Sales Reports |
ESSENTIAL DUTIES
1. Performs work in a safe manner following all company safety rules and procedures.
2.Commitment to Total Quality Leadership (TQL) through implementation of the Quality Policy and participation in, or support of, teams and work groups. Understand and comply with all applicable requirements of the company’s ISO/cGMP quality system as documented in the Quality Manual, System Procedures, and Work Instructions.
3. Support the company system sales approach.
4. Support Business Development Leaders (BDL’s) in establishing relationships with all current accounts in order to provide aftermarket support and gain account information.
5. Responsible for supporting BDL’s in obtaining service contracts including relationship management through phone campaign and travel.
6. Provide technical sales support to the BDL’s and their direct customers by reviewing requirement specifications, coordinating FAT’s (Factory Acceptance Tests), etc.
7.Receive inquiries from customers and prospects, and provide product application analysis and support.
8.Support service technicians with any scheduling needs for service visits like organizing parts as well as supporting them when they are on the road visiting customers.
9. Develop and create quotes.
10. Schedule and coordinate machine quotes and order reviews as well as customer required activities associated with the order such as samples, direction, FAT, layout, or URS.
11. Generate basic layout drawings for quotations as well as customer layout drawings.
12. Support spare parts orders as needed including quote generation and assembly for shipping.
13. Monitor competitive activity and coordinate with sales.
14. Coordinate sales efforts with manufacturing, engineering, research and development.
15. Prepare site visit reports after visiting customers.
16. Represent the company at trade shows and utilize trade shows to further develop information on business intelligence as needed.
17. Assist in providing timely and accurate forecast information
18. Assist in the development of marketing materials.
19. Maintain customer related fields in Infor XA.
QUALIFICATIONS
Education | Required | Bachelors degree in Engineering/Technology |
Preferred | MBA or MS Engineering | |
Experience | Required | 1-3 years Inside Technical Sales, aftermarket sales or Applications Engineering |
Preferred | 3-5 years Inside Technical Sales, aftermarket sales or Applications Engineering | |
Skills | Required | Knowledge of physics, mechanics, mathematics, chemistry, electronics, pneumatics, programming; High electronic and mechanical aptitude; PC familiarity; including word processing, project management and AutoCAD, Inventor software; Good verbal and written communication skills. Infor XA or ERP system knowledge. Good verbal and written skills with exceptional selling and negotiating. Planning skills, self motivation, analytical. |
Preferred |
| |
Training Certifications | Required | None |
Preferred | High Performance Work Teams, Problem Solving Basics, Sales |
Please e-mail your resume in MS Word format directly to Mike DeBellis at mdebellis@dcmstaffing.com
