Who we are as a company:

IKON Office Solutions, a Ricoh company, combines award-winning products with end-to-end professional services and support to deliver comprehensive, flexible solutions tailored to each organization's document management and workflow goals. At IKON, we are focused on meeting and exceeding the needs of today’s businesses, while offering talented professionals a rewarding, empowering career environment. This is reflected in our Core Values:

  • Customer Centricity: Always putting our customers first.
  • Competitiveness: Keeping our leadership edge by being nimble, flexible and responsive.
  • Energized Teams: Recruiting and retaining world-class people with diverse backgrounds, and providing the training, tools and resources to succeed.
  • Integrity: The foundation of who we are and what we stand for.
  • Accountability: To be successful long term, we must be accountable to each other, our customers, our company and our communities.

You will be eligible for a comprehensive benefits package including:

  • Medical/Dental/Vision care
  • Retirement program
  • Short and long-term disability insurance
  • Paid time-off program
    (vacation, holidays, and sick time)
  • Wellness education
  • Alternative work arrangements
  • Tuition reimbursement
  • Group auto and home insurance
  • Employee Assistance/Work Life program which includes:
    • Childcare and eldercare resources
    • Mental and physical health and well-being
    • Counseling services
Sales Support Representative - Get on the job training for a sales career
Pittsburgh, PA 15219

Do you enjoy working with customers and building professional relationships?


Do you thrive in a fast pace office environment?


If so, we would love to speak with you about joining our professional team!


Position Profile

The Service Support Representative (SSR) supports LDS Account Managers through the pick-up and delivery of work to the client office. The SSR assesses each project for deadline, price and client expectations and ensures client satisfaction. The SSR completes the administrative sales process including obtaining a customer signature for all invoiced work.

Job Duties and Responsibilities


  • Delivers documents, packages, and other items to business establishments, other IKON locations.

  • Responsible for meeting deadlines by following a standard set of procedures for delivering completed jobs to clients promptly, safely and according to their instructions.

  • Prevents delivery errors by maintaining a safe, clean and orderly work environment

  • Keeps log of items received and delivered.

  • Obtains receipts, signed invoices or other form of payment for articles delivered

  • Complies with reporting requirements by completing all paperwork in a timely, accurate and legible manner (ex. completes all delivery receipts quickly).

  • Responsible for recording client request through the creation of job tickets and recording of audiotapes detailing client instructions.

  • Completes all paperwork in a timely, accurate and legible manner

  • May accept new work from customers when delivering completed work

  • Checks completed work for accuracy and compliance with customer requirements prior to delivery

  • Performs hands-on job review with customer upon delivery to ensure satisfaction

  • Troubleshoots problems by communicating effectively and promptly to manager

  • Responsible for maintaining compliance with state and company standards by operating a vehicle in a safe and lawful manner and following company guidelines in the event of an accident and/or injury.

  • Presents professional appearance to clients by dressing in professional attire according to company standards

    Qualifications (Education, Experience and Certifications)


  • Requires high school diploma; four-year college degree or equivalent experience preferred

  • Experience with inside or outside sales support preferred

  • Previous experience working in a team environment required.




    • Apply On-line

    IKON is an Equal Opportunity Employer, M/F/D/V.

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