Westcon Group is the world's leading specialty distributor in networking, security, mobility and convergence. We provide the most effective route to market for our vendors, the highest levels of support to our customers and through our success and growth, the industry's best employee experience. We are comprised of individual operations under the Comstor (Cisco-focus), Voda One (Avaya-focus) and Westcon (Nortel-focus) brands, creating a global distribution business throughout North America, Africa, Asia, Australia, Europe and South America.

Vision: We believe that building and enabling unique and effective routes to high growth advanced technology markets is key to ensuring fundamental growth for customers and manufacturers. We achieve this through recruitment, retention and delivering ongoing value to best of breed and best in class vendors/manufacturers, customers and employees.

Sales Support Representative

Position Summary:

Provides support to sales staff in the achievement of set revenue in line with company objectives.  Responds to customer inquiries and requests

 

Duties and Responsibilities Include:

• Generating and provide customer quotations (verbally and in writing) as requested by the sales staff
• Supporting the efficient promotion of differentiating Westcon value propositions through sales engagement (e.g., competitive research, preparing sales documents)
• Entering customer orders for sales staff
• Monitoring performance of allocated accounts and set achievable goals that will result in increased sales
• Serving as a point of contact for customer inquiries regarding sales interactions
• Serving as back-up to sales staff for answering incoming customer calls

 Qualifications:

• Applicant must possess superb customer care abilities
• Good communication skills
• Positive attitude and desire to learn
• Previous experience in a customer service role strongly preferred
• Data entry experience required
• Ability to use standard software:  MS Office Applications (e.g., MS Excel, MS Word)

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