General Job Description:

Sales Support Specialist is responsible for maintenance and growth of existing accounts, and the development of new accounts.  The position is also accountable for budgeted sales goals. The position will solicit orders, handle customer inquiries, and resolve customer issues by telephone.

Essential Job Functions:

• Contact assigned accounts to establish a relationship with the account representative.
  
• Determine customer needs, present solutions and obtain the opportunity to submit a price quotation.
  
• Solicit customer response to submitted pricing and work through issues that would prevent a sale.
  
• Engage in the process of cross selling  to increase sales order.
  
• Explore the competitive data.
  
• Expedite orders and keep customers informed of order status
  
• Work with customers to resolve problems
  
• Maintain customer data base
  
• Process and follow-up on sample request

Additional Responsibilities:

·         Attend trade shows and related events.

·        Visit accounts.

·        Prepares reports and forecasts.

Job Requirements:

• Strong interpersonal and persuasive skills
  
• Computer skills, Microsoft Office, Access, Outlook, Power Point
  
• Education and or experience relating to sales