• Location:
  Santa Monica, CA 90401
• Job Status/Type:
  Full Time
  Employee
• Job Category:
  IT/Software Development

Our client is seeking an experienced Salesforce.com Administrator to expand their existing Salesforce and Service Cloud system into a robust tool that improves sales and client servicing efforts.  

The successful candidate will be able to improve an existing system by identifying usability issues and resolving them.  They must also have great business acumen including a good sense of how a CRM application can be utilized to improve business processes, marketing processes and the bottom line.  In addition, the system administrator will assist with the administration of other enterprise systems such as JIRA and Sharepoint.  

Duties include implementing programs and training to increase user adoption, effectiveness, data accuracy, streamlining and optimizing lead and contact management.

  

Key Responsibilities: 

•         75% Support and enhance a Salesforce and Service Cloud system that consists of multiple application modules and profiles.

o Recommend overall best practices and usability changes for Salesforce and Service Cloud environments. 

o Maintain user roles, security levels and profiles. 

o        Enhance the systems according to business users’ needs.  This includes translating requirements into detailed specifications.

o Edit existing validation rules and workflows, as well as to competently script new ones. 

o Develop and maintain custom reports and dashboards that contain table and charts. 

o Create and manage custom objects, fields, and formulas 

o Audit, uncover and resolve data integrity issues 

o Integrate with other enterprise systems like JIRA and contact synchronization with Microsoft Outlook. 

o Perform cleansing of existing data, such as duplicate accounts, and perform bulk imports of data as needed 

o Batch reassignment of accounts, opportunities and contacts based on organizational changes 

o Patiently train business users to use the systems and to leverage the systems to improve their work. 

o Track system metrics to identify trends in usage and data integrity.  Work with business users to explain how the metrics in monthly usage reports affect them. 

o Participate in cross-functional teams that address strategic ways of using systems to improve operations. 

• 25% Administration of IT systems such as JIRA and Sharepoint 2010. 

o Maintain user roles and security permissions. 

Desired Skills

•         BA/BS (required)

•         Advanced experience in Salesforce and Service Cloud

•         Fluency in Microsoft Office applications; Sharepoint 2010 and JIRA

•         Excellent verbal and written communication skills

•         Excellent interpersonal skills with a demonstrated ability to work in a team-oriented sales-driven, metric intense environment 

•         Self motivated and willing to take ownership of project goals, which will include increasing staff satisfaction with the system and the support they receive.

•         Excellent time management skills, ability to multitask, and propensity to handle urgent interrupts with poise, professionalism and a sense of humor 

Modis is a global provider of information technology staffing services and the second largest in North America. As the most dynamic IT recruitment specialists in the world, Modis connects leading companies in virtually every industry with top IT professionals for both temporary and permanent assignments. With keen industry insight, tenacity and unmatched depth of expertise, Modis understands the world of IT and the people who practice it. It is this understanding that empowers Modis to help both clients and candidates make exceptional connections in today's complex world of technology. As of January 2011, Modis has joined forces with Ajilon Consulting to create a true powerhouse in the field of IT staffing, offering the most expansive talent base, branch network and global reach available in today's workforce. For additional information, please visit www.modis.com.