POSITION SCOPE

The Satellite Manager plays a critical role in our locations, handling a variety of issues related to customer service, service delivery, facilities and the general operation.

ESSENTIAL DUTIES AND RESPONSIBILITIES

·         Serves as an integral part of the branch management team to ensure overall location success and stated goal attainment.

·         Works in tandem with the Installation group to ensure Empire’s quality standards and delivery promises are successfully executed.

·         Partners with the Sales group to achieve sales lead optimization and sales process efficiencies.

·         Manages warehousing and facilities related responsibilities on an ongoing basis.

·         Assists with customer service items and issues resolution as needed.

·         Handles time sensitive ad hoc requests as directed by the Regional Vice President.

·         Perform other functions as necessary or as assigned.

KNOWLEDGE, SKILLS AND ABILITIES

·         5+ years of manager level operations experience with sales, installations, facilities, warehousing, general office, technology, and process background.

·         Previous experience with Home Improvement, Carpet and/or Hard Surfaces Flooring a strong plus.

·         Excellent organizational skills.

·         Demonstrated problem solving ability.

·         Strong verbal and written communication skills and expertise with email correspondence.

·         A demonstrated sense of urgency and proven track record of sound decision making ability.

·         Strong business to consumer service orientation and experience.

·         Ability to multi task in a highly complex, ambiguous environment.

·         Strong process and analytical skills.

·         Understanding of retail and the core business drivers.

·         Ability to work independently – self starter.

Education:  HS Diploma/GED required.  Bachelor’s Degree preferred.

Computer Knowledge Requirements: Microsoft Excel, Microsoft Word, and Microsoft Outlook required.   Knowledge of Siebel or other CRM system as a sales management planning tool is a plus.