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Scheduler

Monster
 
 
 
 

Job Summary

Company
Johnson Controls
Location
Myrtle Beach, SC
Industries
Other/Not Classified
Job Type
Full Time
Employee
Career Level
Experienced (Non-Manager)
Job Reference Code
4307_WD30046814110

Scheduler

About the Job

What you will do

The Inspection Scheduler reports to the
Area Service Support Manager. 



  • Optimizing schedule of day-to-day deployment
    of Inspectors

  • Maintain schedule and provide dispatch support
    as needed


    • Assist with manpower planning and deployment
      (across the area)

    • Support inspection manager to ensure
      inspections are completed on time

    • Input/Correct estimated hours to complete
      inspections during the scheduling process

    • Assign task in ACE for all scheduling

      • Utilize planning board / Gantt to verify
        calls assigned


  • Pull inspection reports as requested

  • Monitor ‘On Hold’ report for
    inspections (scorecard metric)

  • Demonstrate the ability to prioritize
    scheduling backorders in addition to resolving customer issues. 

  • Reassign work as needed to manage customer's
    expectations making judgments based on current workloads and priorities.

  • Monitor ‘Open Call’ report (scorecard
    metric)

  • Procuring outside resources.

  • Rental equipment procurement.

  • Contract maintenance of the following items


    • Coordinates customer service requests, from
      initiation to service completion by scheduling and dispatching
      technicians and helping to ensure technical service work is completed on
      time and according to customer expectations. Assesses team performance
      and makes adjustments as needed to ensure customer satisfaction and cost
      effectiveness.

    • One time inspection cancellations (this does
      not include terminations of contract lines or terminations of whole
      contracts) .

    • Note changes or additions.

    • Entitlement change or additions.

    • Special billing instructions.

    • Panel updates.

    • Contact name, number, and email updates.


  • Perform other duties as directed.


How you will do it:

You will coordinate customer service
requests, from initiation to service completion by scheduling and dispatching
technicians and helping to ensure technical service work is completed on time
and according to customer expectations. Assesses team performance and makes
adjustments as needed to ensure customer satisfaction and cost effectiveness.
University degree and 1 year suggested minimum experience, or 2 year degree and
6 years suggested minimum experience, or equivalent combination of education
and experience.










What we look for

Required

University degree and 1 year of minimum
experience suggested.


 

Preferred

University two year degree and 6
years suggested minimum experience or equivalent combination of education and
experience.


 

Johnson
Controls is an equal employment opportunity and affirmative action employer and
all qualified applicants will receive consideration for employment without
regard to race, color, religion, sex, national origin, age, protected veteran
status, status as a qualified individual with a disability, or any other
characteristic protected by law. For more information, please view EEO is the Law. If you are an individual with a disability and you
require an accommodation during the application process, please visit www.johnsoncontrols.com/tomorrowneedsyou.










 

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