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Security/Fire Alarm Service Te...


Job Summary

Johnson Controls
Nashua, NH
Other/Not Classified
Job Type
Full Time
Career Level
Experienced (Non-Manager)
Job Reference Code

Security/Fire Alarm Service Tech - Nashua

About the Job

What you will do 
Service Technicians diagnose problems and perform service and repairs on electronic fire alarm systems and other related building system products at customer sites. 

How you will do it 
• Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices and bulletins, modification notices, etc. to repair equipment. 
• Service, troubleshoot, and install fire alarm systems
• Read and interpret blueprints, diagrams, submittals, specifications software/systems, programs, schematics and operational product manuals. 
• Exhibit effective customer service skills by consistently communicating with staff and customers to ensure customer satisfaction. 
• Complete Service Acknowledgements with proper coding through communication devices such as smart phones and laptop computers. 
• Obtain customer signature upon completed service call assignment. 
• Available for on-call emergency service. 
• Perform other duties as assigned. 
• Work with Card Access, CCTV, Burglar Alarms, and Fire Alarms.

What we look for 
• High School Diploma or equivalent required. 
• 5-10 years documented experience in low voltage electrical systems. 
• Knowledge of test equipment, multi-meter, digital analyzer, and commissioning devices. 
• Experience installing, inspecting, repairing, and programming fire alarm panels.
• Experience in reading and interpreting blueprints, submittals, and operational/product manuals. 
• Ability to follow verbal and written instructions. 
• Capable of performing physical labor to include carrying and moving equipment and tools up to 50-70 lbs. 
• Able to work in unusual and sometimes difficult position such as climbing ladders, scaffolding and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc. 
• Ability to work flexible hours including weekends to meet customer requirements. 
• Overnight travel may be required. 
• Demonstrate a high level of customer service. 
• Maintain truck inventory to ensure timely response to customer needs. 
• Ability to adhere to, implement, and follow safety guidelines and procedures at all times. 
• Strong organizational skills, positive attitude, and an ability to learn quickly. 
• Possess a valid driver’s license and driving record that meets company requirements. 
• Able to pass a pre-employment background and drug test. 
• Retain any licenses that are required by National, State and Local codes. 
• Knowledge of applicable NFPA standards. 
• NICET preferred in the subfield of Fire Alarm. Must obtain Level II within 1 year.

Ideal candidate will have a Massachusetts Class D Electrical License or higher. 

Johnson Controls is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, status as a qualified individual with a disability, or any other characteristic protected by law. If you are an individual with a disability and you need an accommodation during the application process please email


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