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Security Incident Manager
Status:Full Time, Employee
Job Ref Code:090057790
Job Location:Syracuse, NY 13244
Building on its longstanding commitment to New York State, JPMorgan Chase & Co. has established an innovative, industry leading partnership with Syracuse University. As part of this collaboration, employees of JPMorgan Chase & Co. are joining with Syracuse University faculty to create a unique curriculum focusing on Global Enterprise Technology and perform applied research in areas of mutual interest to the university and the firm.
Another key aspect of this partnership is the establishment of a JPMorgan Chase & Co. Technology Center on the campus of Syracuse University. The Tech Center will house team members providing the following technology functions:
- Formation of an Information Security & Risk Management Center of Excellence for use across the firm
- Application Development & Support of our world-class financial systems
- Collaborate with Syracuse University students and faculty on innovative research projects
Position Summary:
The Security Incident Manager position is responsible for the day-to-day management of a team of Analysts and Leads. The Security Incident Management team is responsible for the real-time 'eyes on glass' monitoring of security events as well as proactively detecting malicious activity. This position will also work closely with their counterpart located in Bangalore India to ensure the quality and consistency of daily security event management operations. The Security Incident Management Team will also work closely with outside security teams such as the Computer Security Incident Response Team and Cyber Security to resolve critical security events requiring additional/specific investigation, triage and mitigation.
Candidates must possess strong technical, leadership, organization, and managerial skills, as well as written and verbal communications skills and have a well-rounded security/networking background.
Position Responsibilities:
This position will manage approximately 6 incident analysts, responsible for monitoring the security of the production infrastructure. Specific responsibilities include:
- Partner with other security teams to ensure the SMC is providing best in class service to the firm.
- Developing, coaching and mentoring the staff and team, providing timely performance feedback and structuring career path growth for the organization.
- Participation in incident resolution as necessary.
- Participation as stakeholders in Root Cause Investigations
- Providing Project Management
- Optimizing the workflow, workload and other operational demands in general.
- Creation and maintenance of processes to manage the introduction of new systems, tools and processes implemented in the Production Support Operations team.
- Collaboration with Risk and Security Management, Global Technology Infrastructure, and Line of Business technical teams for issue resolution and mitigation
- Support innovation and enhancement efforts within GSM as well as with the greater corporate risk community.
- Responsible for performance discussions and updating the corporate performance management system.
JPM-SU Tech Center
Experience Required:
- 5+ years experience supporting complex network technologies, specifically TCP/IP, networking concepts and support tools, as well as previous vulnerability asssessment, protocol analysis, intrusion detection, or firewall experience in an enterprise scale organization
- 2-4 years experience managing staff in a production environment
- Developing and maintaining of tools, procedures, documentation, and training programs
- Workflow planning, implementation, and supervision
- Prior experience building a cohesive operations support team from the ground up
Skills Required:
Leadership and management experience in a fast paced, high stress, Network or Security Operation Center environment
· Ability to think strategically and define clear execution plans, working with a sense of urgency and attention to detail
· Demonstrated ability to be reliable and flexible
· System administration or engineering experience for Windows, Unix, midrange and mainframe
· Excellent written and verbal communication and organizational skills
· Strong knowledge and application of the OSI model
· Strong interpersonal and customer skills including incident resolution, response and escalation
· Demonstrated analytical, problem solving, and prioritization skills
· Independent thinking, willingness to "step outside the box" and take reasonable, calculated risks
· Composed in a crisis
· Outstanding work ethic
Skills Desired:
· Technical Operatiosn or Security Operations Center (SOC) management experience
· Experience implementing Enterprise Security Information Management (SIM) or Intrusion Detection tools
· Prior experience working in and managing in a technical support desk environment
· Demonstrated ability to build a team, or expand the scope of an existing team.
· Specific production knowledge and technical expertise in more than one of the key platform (Mainframe, Network, Midrange or LAN/Desktop) technologies.
Level of Education Required:
· Bachelor of Science, or higher, preferably in technology related field such as Computer Science or Management Information Systems
· Preferred grade point average of 3.5 in major and 3.0 overall.
JPMorgan Chase is an Equal Opportunity and Affirmative Action Employer, M/F/D/V.
JPM-SU Tech Center
JPMorgan Chase is an Equal Opportunity and Affirmative Action Employer, M/F/D/V.
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