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Senior Account Executive, Outp...
The position of Senior Account Executive has recently become available on the McKesson Pharmacy Systems Outpatient Account Management Team. The Senior Account Executive will be responsible for customer satisfaction and retention by working with the assigned MPS customer base to develop and maintain positive customer relations. The Senior Account Executive also coordinates with various functional areas across McKesson to ensure customer requests are handled appropriately and in a timely manner.
Position is located in Moon Township, PA (other locations will be considered)
Identify and drive the strategic vision and partnership between the customer and McKesson Pharmacy Systems, ensuring alignment in expectations for outpatient pharmacy products/services and the desired outcomes. Responsible to drive initiatives to improve customer satisfaction. Will own the net promoter score process and results for the customer.
Establish multiple levels of relationship with the customer at both the executive and operational level. Act as both the internal and external customer liaison, serving as the customer sponsor, including monitoring and supporting all activity through the appropriate part of our organization and escalating customer issues quickly if problems are not being addressed sufficiently.
Create and manage execution of the account plan for existing accounts, including existing contract details and opportunities for further account development.
Well versed in developing and supporting the relationship between McKesson Pharmacy Systems and the customer at multiple levels, assisting the customer in maximizing the various McKesson Pharmacy System products they currently use, and working with the customer to identify areas of need where additional products and modules may enhance attainment of their business goals.
The Senior Account Executive will demonstrate an understanding of the industry drivers and trends that are impacting our strategic customers and driving their business.
Lead and participate in regular business reviews with the customer.
Work closely with Product Management to assist in prioritizingkey customer enhancements and defect resolution.
Proactively communicate with customers for upcoming events and follow-up post events including system maintenance and release deployments
5+ years of Account Management experience in a healthcare environment required or equivalent experience.
Additional Knowledge & Skills
4-year degree in business or healthcare management related field or equivalent experience
General Office Demands
Benefits & Company Statement
We believe you should be rewarded for the important work you do. For that reason, you'll receive a competitive compensation and benefits package when you join our team.
It starts with you. That's a simple sentence but it says a lot. It reminds each one of us that what we do matters. Every single McKesson employee contributes to our mission - whatever your title, whatever your role, you act as a catalyst in a chain of events that helps millions of people all over the globe. By connecting and improving the business of healthcare, we're helping to ensure that millions of patients get the treatment they need. And by choosing a career with McKesson Pharmacy Systems & Automation, you'll join a team of passionate people working together to improve lives and advance healthcare.
At McKesson, we believe we can empower healthcare. And it all starts with you.
Qualified applicants will not be disqualified from consideration for employment based upon criminal history.
McKesson is an equal opportunity and affirmative action employer - minorities/females/veterans/persons with disabilities.
No agencies please.