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Senior Business Analyst - Customer Knowledge Warehouse
Nordstrom is a fashion specialty retailer founded on a simple idea: offer each customer the best possible service, quality, value and selection. We are looking for a customer focused individual to develop and integrate projects and applications on the Customer Knowledge Warehouse platform.
At Nordstrom, providing great customer service goes beyond the selling floor. It takes a team of individuals with a variety of talents and skills to continuously improve service and our results. At our Seattle Headquarters, we work in partnership with other areas of the Company to support our frontline salespeople and customers. When you join Nordstrom, you are welcomed into a family dedicated to creating memorable and rewarding shopping experiences for our customers.
The ideal senior business analyst is able to work independently on any size software development or enhancement project.
Responsibilities
- Manage projects using designated project lifecycle templates and make recommendations as to the appropriate templates to use
- Communicate and incorporate channel appropriate customer, marketing, security and privacy requirements and functions as necessary
- Research and gather information needed for strategies, business case documents and project task inventories
- Create an effective project plan for small and medium sized projects
- Analyze and design complex integrated business processes, data and test plans
- Contribute business expertise to logical database or application design
- Lead scope discussions and requirement gathering sessions with the business to validate process visions
- Identify cost, quality and timing issues that may impact scope and/or delivery
- Work to control project scope and escalate issues as necessary
- Plan and manage business activities and budget
Qualifications
- Minimum of 6 years business experience in a system development or implementation role
- Familiarity with Software Development Life Cycle phases and execution
- Proficiency in Microsoft Word, Excel, Project and Visio required
- Intermediate knowledge of SQL language for use in data extraction and reporting
- Flow charting and process documentation experience
- Familiarity with IT issue, service request and project tracking tools
Since 1901, Nordstrom has offered a wide variety of quality apparel, shoes and accessories for men, women and children at our stores across the country. We're proud to be named to Fortune™ magazine's list of '100 Best Companies to Work For.' We believe this recognition comes from our desire to empower our employees to set their sights high and deliver exceptional service to customers.
As a Nordstrom employee, you can feel confident that your health and well-being are among our highest priorities. We offer a comprehensive, flexible employee benefits package that includes medical/vision and dental coverage, a generous merchandise discount, an employer-matched 401(K) savings and profit sharing plan and much more.
We are an equal opportunity employer committed to providing a diverse environment.
The above information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. No visa sponsorship is available for this position.
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