Responsible for providing business analysis support to CAI customers on complex medium projects. Responsibilities:

• Interview customers in order to understand identify and analyze their business process objectives and requirements. 
• Prepare requirements specifications reports and other system documentation.
• Prepare user documentation – process documents and training documents as needed for assisting in using the application.
• Work with the client to assist in translating functional specifications into technical specifications.
• Lead others in the analysis and resolution of complex problems or events.
• Create and assist in executing test plans for projects.
• Assist in identifying new or changed processes associated with this project.
• Document process changes revisions and upgrades.
• Assist with and/or lead customer/CAI management presentations.
• Assist with customer presentations on the project.

 Experience with Workers' Compensation programs is a plus.

Job Qualifications:

Bachelor’s degree in Business Information Systems Computer Science Mathematics or related field or equivalent work experience.

Possess:

• Strong interpersonal skills
• Strong technical skills
• Strong verbal and written communication skills
• Possess the following professional Competencies (reference Lominger Competencies)
• Customer Focus
• Problem Solving
• Listening
• Process Management
• Technical Learning
• Presentation Skills
• Experience working with the Rational Unified Process is a plus