National Grid (LSE: NG.; NYSE:NGG) is an international electricity and gas company and one of the largest investor-owned energy companies in the world. We play a vital role in delivering gas and electricity to many millions of people across Great Britain and northeastern US in an efficient, reliable and safe manner. We are committed to safeguarding our global environment for future generations and providing all our customers with the highest standards of service through investment in our networks and through our talented, diverse workforce.

National Grid owns the high-voltage electricity transmission network in England and Wales and operates the system across Great Britain. It also owns and operates the high pressure gas transmission system in Britain and its distribution business delivers gas to 11 million homes and businesses.

In the US, National Grid distributes electricity to nearly five million customers in Massachusetts, New Hampshire, New York and Rhode Island. Owning 4,160 megawatts of electricity generation, it is the largest power producer in New York State supplying power to over one million customers on Long Island. It is also the largest distributor of natural gas in the northeastern U.S., delivering gas to 3.4 million customers in New York, Massachusetts, New Hampshire and Rhode Island.

National Grid also has a number of related businesses such as LNG importation and storage, land remediation and metering.

Senior Communications Coordinator to support Brand and Marketing dept in lead Utility Company

OCCUPATION:
Copy Writing/Editing;Marketing Communications;General/Other: Marketing/Product

Job Responsibilities:

This position is responsible for the editorial development and implementation of National Grid’s marketing materials to customers in US covering four states: RI, NH, MA and NY.  These communications are a critical component of the company’s marketing and sales goals, overall brand strategy and customer satisfaction initiatives. For many customers these communications are the only interaction they have with the company. The position requires an understanding of the various customer audiences and the ability to write effective retail-oriented copy.

 

Under the guidance of the Manager, Brand & Customer Communications, this position is responsible for research, writing and editing content regarding National Grid’s programs and services for customers. This position will also work with departments across the company to develop customer communications to support strategic, customer objectives, marketing and sales goals, regulatory requirements and ensure that outreach & education initiatives meet expectations and coordinate the monthly planning and distribution of all bill inserts and customer newsletters. In addition, this position is responsible for monitoring other utility and industry best practices to develop leading edge communications for customers.

 

Communications will be implemented through a variety of outreach vehicles to deliver information including, but not limited to, web pages, bill inserts, bill messages, newsletters, brochures, letters and advertising. Responsibilities include:

 

- Be responsible for the writing and editing of marketing/sales copy and customer communications collateral that gets customers attention and drives them to act on a specific call to action.

 

- Help increase customer satisfaction through the development and implementation of attention getting, simple, clear, and informative customer communications. 

 

- Understand customer demographics and unique regional issues to develop successful customer communications.   Recommend new communications vehicles as appropriate.

 

- Work with team members across customer & markets organization to implement a marketing communications process which facilitates the efficient development and execution of brand and customer communications.

 

Job Qualifications:

- Bachelor’s Degree in communications/journalism/marketing required.

 

- Sales and/or marketing copywriting experience preferred.

 

- Ability to manage multiple projects including development, planning and scheduling.

 

- Strong retail-oriented writing skills required.

 

- Strong communications skills required.

 

- Work effectively with others as part of a collaborative group.

 

- Strong conflict resolution skills.

 

- Knowledge of state regulatory requirements preferred.

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