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Senior Customer Business Manag...


Job Summary

Johnson Controls
Milwaukee, WI
Other/Not Classified
Job Type
Full Time
Career Level
Experienced (Non-Manager)
Job Reference Code

Senior Customer Business Manager

About the Job

What you will do


manager responsible for profitability managing overall execution of customer
portfolio including service and construction business up to $10.0M in
size.  Meets contractual obligations and
customer satisfaction objectives. 
Participates in contract renewal efforts.  Analyzes overall JCI business with the
customer to identify & communicate to the business, potential cost
reduction opportunities and additional Facility Management offerings.


How you will do it

  • Under general
    direction, oversees all work performed within assigned customer(s) to meet
    contractual obligations and overall customer satisfaction.

  • Identifies
    execution and process improvement opportunities within assigned customer(s),
    develops and implements solutions to exceed customer expectations.

  • Develops and
    maintains close working relationships at multiple levels within assigned
    customer organization(s), and communicates and promotes company-wide offerings
    and expertise by acting as single point of contact.

  • Develops and
    maintains close working relationships with general, mechanical and electrical
    contractors, and engineers, that regularly contract with assigned customer(s).

  • Partnering with
    JCI sales and operations management teams, develops account expansion plans and
    pull-through of additional JCI offerings.

  • Participates in
    contract renewal efforts and promotes expansion of contract scope.

  • Meets profitability
    objectives of all scopes of work within assigned customer(s).

What we look for

BS Degree or

Minimum 8 years
HVAC / Facilities experience preferred.

working within large, complex Healthcare facilities.

leadership ability and excellent communication and interpersonal skills.

Proven ability
to manage multiple teams simultaneously and communicate effectively with

knowledge of HVAC and Building Automation systems.

knowledge of other disciplines, i.e. engineering and sales, to
communicate/integrate within those areas.


Controls is an equal employment opportunity and affirmative action employer and
all qualified applicants will receive consideration for employment without
regard to race, color, religion, sex, national origin, age, protected veteran
status, status as a qualified individual with a disability, or any other
characteristic protected by law. For more information, please view
EEO is the Law. If you are an individual with a disability and you require an
accommodation during the application process, please visit


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