Who we are as a company:

IKON Office Solutions, a Ricoh company, combines award-winning products with end-to-end professional services and support to deliver comprehensive, flexible solutions tailored to each organization's document management and workflow goals. At IKON, we are focused on meeting and exceeding the needs of today’s businesses, while offering talented professionals a rewarding, empowering career environment. This is reflected in our Core Values:

  • Customer Centricity: Always putting our customers first.
  • Competitiveness: Keeping our leadership edge by being nimble, flexible and responsive.
  • Energized Teams: Recruiting and retaining world-class people with diverse backgrounds, and providing the training, tools and resources to succeed.
  • Integrity: The foundation of who we are and what we stand for.
  • Accountability: To be successful long term, we must be accountable to each other, our customers, our company and our communities.

You will be eligible for a comprehensive benefits package including:

  • Medical/Dental/Vision care
  • Retirement program
  • Short and long-term disability insurance
  • Paid time-off program
    (vacation, holidays, and sick time)
  • Wellness education
  • Alternative work arrangements
  • Tuition reimbursement
  • Group auto and home insurance
  • Employee Assistance/Work Life program which includes:
    • Childcare and eldercare resources
    • Mental and physical health and well-being
    • Counseling services
Senior Customer Service / Copy Center and Mail Service
Louisville, KY 40202

Do you enjoy working with customers and building professional relationships?


Do you thrive in a fast pace office environment?


If so, we would love to speak with you about joining our professional outsourcing team!


Position Profile:
IKON Office Solutions is currently looking for career-oriented individuals to help provide entry-level office support services within our customer locations. The Senior On-Site Customer Service Specialist's primary focus is building relationships with customers while providing important office support. In this position you will be responsible for providing copy/print services, mail services, shipping and other office related tasks. To help you thrive, IKON provides an award-winning training program, an excellent support structure and a comprehensive benefits package.


Job Duties / Responsibilities:

  • Runs high volume copy machines and performs binding and finishing work.
  • Ensures convenience copiers are working properly, checking for quality via daily inspections. Clears paper jams and informs technicians of specific problems.
  • Performs all repair service on customer copier equipment.
  • Maintains records for management reports and inventories of supplies needed.
  • Distributes office supplies, fax transmissions and mail to company personnel and/or designated drop-off points as required.
  • Calculates charges for jobs performed and maintains some billing logs.
  • Responds to and coordinates all service calls required by customer.
  • May perform filing duties in conjunction with specific customer requests.

Qualifications:



  • The ideal candidate will have basic Microsoft Office skills, 1-2 years of related work experience, and a High School Diploma or GED.
  • Exceptional customer service skills are a must!
  • Related copy/mail/clerical experience is preferred.

If you want to demonstrate and develop your talents, IKON offers an excellent career path and the chance to work with a dynamic team and company! For immediate consideration, please apply online.


IKON is an Equal Opportunity Employer, M/F/D/V





Apply On-line

IKON is an Equal Opportunity Employer, M/F/D/V.

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