The Allstate Corporation is the nation’s largest publicly held personal lines insurer. A Fortune 100 company, with $156 billion in assets, Allstate sells 13 major lines of insurance, including auto, property, life and commercial. Allstate also offers retirement and investment products and banking services. Allstate is widely known through the “You’re In Good Hands With Allstate®” slogan. Allstate was founded in 1931 and became a publicly traded company in 1993.
Allstate Insurance Company has an exceptional opportunity for a Senior Customer Service Representative in Jacksonville, FL. In this positions your responsibilities will include:
- Interaction with multiple online systems while speaking with customers.
- Meet performance quotas and service objectives in a fast paced call center environment.
- Strong discipline to adhere to schedules.
- Advance call handling skills and behaviors.
- Advanced communication skill, inclusive of verbal, written and interpersonal.
- In depth knowledge of all products currently issued and serviced within the established AOR.
- Ability to quickly learn new products and apply that knowledge to inbound customer needs.
- Ability to clearly and concisely explain product features and options.
- Commitment to Customer Service Excellence is required.
The ideal candidate will have the following qualifications:
- Candidates must have at least 2+ years of automotive dealership experience.
- Specifically back office automotive dealership experience is a plus.
- At least 2 years of inbound call center experience is a plus.
- Excellent customer service skills are required.
- Candidates must also have strong organizational, time management, and verbal and written communication skills.
- Complete on the job and/or classroom training as required to remain on the job.
- Qualify on pre-employment screening.
- Bilingual candidates are encouraged to apply.
- Bachelor's degree is preferred.
