The Midwest Independent Transmission System Operator is an essential link in the safe, cost-effective delivery of electric power across much of North America. The Midwest ISO is committed to reliability, the nondiscriminatory operation of the bulk power transmission system, and to working with all stakeholders to create cost-effective and innovative solutions for our changing industry.
SUMMARY OF RESPONSIBILITIES
Responsible for development and delivery of training in support of the NERC Continuing Education Hour program and customer interactions.
ESSENTIAL JOB FUNCTIONS
· Identify, develop and deliver customer training needs related to core Midwest ISO functions and industry concepts.
· Conduct on-going evaluation and assessment of existing training to ensure participants’ needs are being met.
· Work with other business areas to facilitate staff development, provide training assistance and resolve training issues.
· Analyze findings from training program evaluations and make recommendations for improvement.
· Assist in development of training strategies.
· Compliance with all processes, procedures, and standards applicable to the position including (but not limited to): SAS 70 (Statement on Auditing Standards 70), CIP (Critical Infrastructure Protection), Change Management, Tariff (Open Access Transmission and Energy Markets Tariff), FERC (Federal Energy Regulatory Commission), NERC (North American Electric Reliability Corporation), U.S. Department of Homeland Security, and NAESB (North American Energy Standards Board).
QUALIFICATIONS
Education:
· Bachelor’s Degree in Electrical Engineering, Education, or related technical field required.
· NERC System Operator Certification preferred.
Experience:
· Ten years in an electric industry-related leadership or training role.
· Five years experience in an operations or market environment.
· Three years training experience required
Knowledge:
- Transfer of technical content
- Power System Operations
- Energy Market Operations
- NERC Reliability Standards
- Training and development principles and practices
Skills:
- Commitment to customer service and teamwork
- Excellent communication and listening skills
- Utilize company policies appropriately
- Strong training, business writing, and analytical skills
Abilities:
- Facilitate stakeholder learning.
- Apply and adapt practices and techniques to a variety of projects.
- Present facts and recommendations effectively in oral and written form.
- Establish and maintain effective relationships with employees and the general public.
- Manage difficult classroom situations, establish leadership role in classroom
- Identify additional educational opportunities for external audiences.
- Measure training effectiveness.
Values
- Communication
- Continuous Learning
- Customer Focus
- Diversity
- Integrity
- Teaming
- Value Focused
- Work Ethic
Midwest ISO is committed to creating a diverse environment and is proud to be an equal opportunity employer.
