Senior Director Customer Care and Quality

Established company, where customer care is vital to the success of the organization, is seeking a goal oriented, strategic minded, self starter to design, implement, and manage company’s quality program.  Individual will interact with field locations and provide management support to improve the quality of the operations.

Qualifications:

• Bachelor’s Degree
  
• Prior hands on experience in designing, implementing and managing quality program
  
• Five or more years of prior hands on customer service experience
  
• Prior experience in managing people
  
• Excellent communication and organizational skills
  
• Ability to assume responsibility and take control of situations
  
• Ability to manage multiple priorities
  
• Solid understanding of transportation logistics